File restore corrupted

  • Resolved Hedo

    (@hedo)


    7 months, 2 weeks ago

    I tried to restore (download) the backup files but they are corrupted. I can’t open the .zip or .tar because it says corrupt.

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  • Plugin Support Saransh

    (@saranshwpm)

    7 months, 2 weeks ago

    Hi,

    Thanks for your message.

    It looks like the backup files might not have been downloaded completely, which can cause them to appear as corrupted. Can you please confirm if the downloaded file size matches the one shown in the BackWPup backup list?

    You can also try downloading the file directly via FTP or from your hosting file manager if stored on server by navigating to this folder:

    /wp-content/uploads/backwpup-*/backups/

    Once downloaded from there, check if it opens correctly and let me know how it goes.

    Best regards,

Viewing 1 replies (of 1 total)

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