File upload issue

  • RobinKMullins

    (@robinkmullins)


    2 years, 5 months ago

    Hello Dylan. I’m trying to upload a pdf file to a project. When I do so, the appears to upload but an error message is shown. It says, “Couldn’t load plug-in.” When I download the file, all I get is an image showing Acrobat Reader. I have Adobe Acrobat Pro 2020 on my computer, so I don’t need Reader. Thanks and I will appreciate any assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dylan James

    (@dylanjkotze)

    2 years, 5 months ago

    Hi Robin,

    I hope you are doing great.

    Sorry to hear you are experiencing troubles.

    That is a strange message as Zephyr doesn’t internally have any error message like this, so I am wondering if it might be a conflict with another plugin.

    To determine if that might be the case and to find a solution, could I ask if you are using any other plugins related to PDF or files?

    Could I also ask to confirm where the error is shown specifically on the page?

    I look forward to hearing back from you and helping to get this resolved.

    Kindest regards,

    Dylan

    Thread Starter RobinKMullins

    (@robinkmullins)

    2 years, 5 months ago

    I am using another plugin which relates to pdf files. It is found here. I’ve been using it on several sites for a number of years. I deactivated it but the problem persisted. Trying to send you a screen shot but cannot figure out how to do it in this system.

    Plugin Author Dylan James

    (@dylanjkotze)

    2 years, 5 months ago

    Hi Robin,

    Thanks for the information.

    I just wanted to ask to confirm a few things if possible:

    1. To determine if this is a browser related issue, could I ask to confirm which browser you are using and if this happens on other browsers as well?
    2. Do other file types upload correctly, and is this isolated to PDF files?
    3. Is the “Couldn’t load plug-in” error shown in WordPress or is this inside the file when opening it in the browser?
    4. When uploading the PDF file in the Media tab in the WordPress dashboard does it upload and display correctly there?

    I am attempting to replicate this issue on my side but have not been able to, so the answer to the questions above would be a major help in investigating this further and getting it fixed.

    Thank you so much for your feedback.

    Kindest regards,

    Dylan

Viewing 3 replies - 1 through 3 (of 3 total)

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