File uploads don’t always work

  • Resolved terry5578

    (@terry5578)


    8 years ago

    I am having 2 issues with my file uploads. First even though I mark the file uploads as required they are not. They show the ‘*’ as if they are but it will submit the form without you selecting a file to attach.

    My main issue is my file attachments only work once in a while. I do occasionally get the file attachments to come through. But it appears to be only smaller attachments. I am attaching images so they can get huge. Smaller images – under 500k work most of the time – larger images – over 1mg almost never work. Most images taken with smart phones are like 2mg or 3 mg.

    I have followed the setup and as I said it works SOMETIMES. I am using the default Twenty Seventeen theme.

    Any ideas why this is happening and how I can fix it so I always get my attachments.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    8 years ago

    See File Uploading and Attachment

    Thread Starter terry5578

    (@terry5578)

    8 years ago

    Takayuki

    I have searched through the forums looking for a solution before I posted my question. I noticed that you responded to most topics regarding file uploads and you almost always posted the same answer. So as I stated I did check the ‘File Uploading and Attachment’ instructions. And as I also mentioned my settings work as long as I am dealing with small images – images under 500k. My problem is with larger images. If you try to upload an image a meg or larger it almost always fails. When I say it fails the only thing that fails is the image attachment. The registration form is sent – it just doesn’t have the attached file it is supposed to have.

    How do I get the larger images to work. I don’t see anything in the ‘File Uploading and Attachment’ instructions that refer to that.

    lotlotcitrus

    (@lotlotcitrus)

    8 years ago

    I am actually going through the same thing. I got an error “THERE WAS AN ERROR TRYING TO SEND YOUR MESSAGE. PLEASE TRY AGAIN LATER.” when I tried to attach a file larger than 7.5 mb. Contact form 7 settings are properly configured, Server settings set to max already.

    Thread Starter terry5578

    (@terry5578)

    8 years ago

    I am not getting any error messages – it is telling me my message has been sent successfully. And I do get an email with the data fields filled in. But I don’t get any attached images over a certain size. I do get smaller attached images at least sometime.

    Does your ‘required field’ work? I set my image uploads as required fields but it doesn’t seem to be working.

    jewnbug

    (@jewnbug)

    7 years, 12 months ago

    my file upload is having an issue too where it disappears on mobile when people try to upload something

    Thread Starter terry5578

    (@terry5578)

    7 years, 11 months ago

    I have the problem solved – it was posted by a dr.techy who wrote:

    “Thanks… It is having conflict with plugin CF& Smart Grid Layout. Thanks for your help.”

    I disabled that plugin and now everything works correctly – both the required field field validation and image uploads of larger images.

    So now that it is known what the problem is will there be an actual fix?

Viewing 6 replies - 1 through 6 (of 6 total)

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