Plugin Support
Bruce
(@ninjateamwp)
Hi @mothy5000 ,
Thanks for coming today!
May I know if you are using lite or Pro-version of FileBird, please?
And from which version did you switched from?
Also, can you please send a screenshot to show what you see when you try to add files via Elementor?
Kind regards,
-Bruce-
My entire Library is missing and I cannot change or add images to the site even though they are in the directory. So the files in /srv/www/wordpress/wp-content/uploads/2022 are on the system but not recognized by the Media Library
Plugin Support
Bruce
(@ninjateamwp)
Hi @ronherman ,
Thanks for joining in!
Unfortunately, I am unable to picture this issue by what you wrote!
Could you please record a short screencast to show this issue in your backend?
Kind regards,
-Bruce-
I’m using FileBird Lite Version 5.0.5. I do not know what version we were using before the update. Here are 3 separate screenshots: 1] Elementor’s slide tool showing the button that links to the media files, 2] Media files showing that the folders are missing, and 3] the folders when going directly to the Media tab. Before the update all folders were seen when selecting images from Elementor.
http://goflashwin.com/wp-content/uploads/2022/08/elementor.jpg
http://goflashwin.com/wp-content/uploads/2022/08/missing-folders-scaled.jpg
http://goflashwin.com/wp-content/uploads/2022/08/folders-shown.jpg
Hi Tim,
Elementor is supported in our FileBird Pro version since FileBird 4 long time ago.
You can check the difference between 2 versions here https://ninjateam.gitbook.io/filebird/compare-filebird-free-and-pro
All the best,
Kelly
Wish I noticed this before installing. Thanks for all your help!
-
This reply was modified 3 years, 9 months ago by
mothy5000.
