Hello @xfire0384,
Thank you for writing to us.
First, please ensure that you are using the latest version of the WPDM pluign.
If still, the problem exists then can you please share the related page URL where we can check the issue?
We are looking forward to hearing back from you.
Regards
Hi @xfire0384
Thank you your reply.
Please ensure that the Allowed File type are valid by following this screenshot: https://prnt.sc/yVlFlMzDd2D1
Regards
Hi. It was set to WordPress defaults. I changed it to * and still no luck
Hello @xfire0384
Thank you for your response.
In that case, Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
We are looking forward to hearing back from you.
Regards
Tried all the above, no go.
Is it because it’s being hosted on Pantheon.io?
Hello @xfire0384 ,
Thank you for your response.
It might be due to hosting as we haven’t received such an report before.
Can you try with another hosting for testing purpose?
Regards
I do no have an issue with other hosting providers.
As it’s not occurring with another hosting, it might be due to the hosting you are using as of now.
Can you please get in touch with your hosting provider regarding this?
May you please post the issue here https://www.wpdownloadmanager.com/support/forum/download-manager-free/
We may need to check it in details.
