Filter with OR relation not working

  • Resolved gatiel

    (@gatiel)


    3 weeks, 2 days ago

    my filters “shop type” it’s not working with or relation for example i got items that got “thrift / consignment shops” and other items that got “pawn shop” as shop type but when you select one the others are gray out

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support fesupportteam

    (@fesupportteam)

    3 weeks, 2 days ago

    Hi @gatiel

    This can be related either to the VAR names or to the query separator settings on the server.

    1. VAR names:
      Go to Filters > Settings > SEO > VAR Names and change the names from shop-filter to something unique, using underscores _ instead of dashes -. Please try using something like fe_shop_color or fe_shop_size so they remain unique.

      After modifying them, click the Save button at the bottom of the configuration page. Then, just in case, go to the filter set and click the Update button.

      After that, open the page with the filter, clear the browser cookies and cache, and test the filtering again to see if it works correctly.
    2. Query separators on the server:
      In some cases, the server can be configured to treat both & and ; symbols the same way. Since ; is used for the OR logic, this can cause such issues.

      In these cases, the query separator settings should be adjusted on the server side.

    Best Regards,
    Victor

    Thread Starter gatiel

    (@gatiel)

    3 weeks, 1 day ago

    thank you that was the solution

Viewing 2 replies - 1 through 2 (of 2 total)

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