filter wont work

Resolved youdass
(@youdass)

6 years, 4 months ago

I use elementor pro, after the last update of elementor pro the filter stopped working, it just shows up on the page but when chose a filter no result show up

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author WBW Plugins
(@woobewoo)

6 years, 4 months ago

Hi, @youdass

Thank you for contacting us.
We have no opportunity to test the WooCommerce Product Filter with the paid version of other plugins, so we can only check the issue on your website. Also, your website does not available now.
Please contact us via internal support and we will fix it.

Best regards, Nick

aech101
(@aech101)

6 years, 4 months ago

this my other account
sorry about the staging URL I destroy it I created a new URL staging with the issue and share the URL so that you can test it 🙂 thank you for your replay.
note I use the plug WOOF – WooCommerce Products Filter which has stopped working after the update of the pro version elementor

https://www.staging2.doobara.com/

https://www.staging2.doobara.com/smart-home-automation-shop/?swoof=1&product_cat=smart-life-application
Plugin Author WBW Plugins
(@woobewoo)

6 years, 4 months ago
Hi, @aech101

Thank you for the link, but it is secured by password https://gyazo.com/b0c11a7a8f0a4abe85f6748065777d49

Are you sure you using our plugin – WooCommerce Product Filter by WooBeWoo
because WOOF does not related to our developing team.

Best regards, Nick
- This reply was modified 6 years, 4 months ago by WBW Plugins.
aech101
(@aech101)

6 years, 4 months ago

Oh really sorry, it has been created automatically,
it has been removed now
Plugin Author WBW Plugins
(@woobewoo)

6 years, 4 months ago
Hi, @aech101

I am still struggling with a link, the page just blank, no products https://gyazo.com/f065fefd5adfb23bfb90e46da495adf7
and no filter https://gyazo.com/552afc8c0186d004e898d434301ccfc5

Link you provided – https://www.staging2.doobara.com/smart-home-automation-shop/?swoof=1&product_cat=smart-life-application contains filter url /?swoof=1&product_cat=smart-life-application related to the swoof, our filter has another url f.e, https://woobewoo.com/plugins/woocommerce-filter/?filter_cat_4=84

Are you using WooCommerce Product Filter by WooBeWoo or WOOF or both?

Please contact us via internal support, we will solve this problem faster

Best regards, Nick
- This reply was modified 6 years, 4 months ago by WBW Plugins.
- This reply was modified 6 years, 4 months ago by WBW Plugins.
aech101
(@aech101)

6 years, 4 months ago

hi
thank you for your help, yes the issue was that the product is not showing up at all, and I installed the woof filter trying to replace the current.
Thought today elementor pro released a new update which solved the issue.
As i assumed the bug was in elemntor last update which they solved today

Plugin Author WBW Plugins
(@woobewoo)

6 years, 4 months ago

Hi, @aech101
I’m glad the problem was solved. Please let me know if you need any further assistance with our plugin =)

Best regards, Nick.