• Resolved lizzydi

    (@lisadix)


    Have been using the filterable gallery for a year now. Suddenly a week ago it stopped working.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    Hi @lisadix

    I hope you are doing well.

    First of all, please accept my sincere apologies for the inconvenience you have experienced.

    I have carefully checked your website from our end, and at the moment, the Filterable Gallery appears to be working properly, and I was unable to identify any issues. For your reference, I have also recorded a short video demonstrating the current behavior: https://d.pr/v/u76xJk

    To assist you more effectively, could you please share additional details about the issue you are encountering, along with relevant screenshots or a screen recording? This will help us better understand the situation and investigate it more thoroughly.

    We truly appreciate your cooperation and look forward to resolving this for you as quickly as possible.

    Warm regards,

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hi @lisadix,

    Greetings. Sorry for the inconvenience.

    I checked the page you shared, and the filterable gallery appears to be working as expected on our end.

    Could you please take a look at this screen recording and let us know what might be different from your side? https://d.pr/v/9vjt5k

    If possible, share a bit more detail on what exactly isn’t working for you. Looking forward to your response.

    Thread Starter lizzydi

    (@lisadix)

    Now it works again! Thank you!

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @lisadix,

    Thank you for confirming, really glad to hear everything is working correctly now.​

    If you do not mind, could you please do me a small favor and take 30 seconds to leave us a quick review? Your feedback means a lot and helps us keep improving Essential Addon for you and other users.​

    You can submit your review here: https://ww.wp.xz.cn/support/plugin/essential-addons-for-elementor-lite/reviews/#new-post

    Thank you so much in advance for your support.

Viewing 4 replies - 1 through 4 (of 4 total)

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