Finding Subscription Link & Invalid Plan Data

  • Resolved tribaner

    (@tribaner)


    6 months, 1 week ago

    The link I provided, for the $97 plan comes up with the right plan, but shows content from another plan at a much higher price. I don’t know how to find the link for each plan, or how to edit the section underneath the payment area. The left panel is correct but the right payment panel shows the wrong price and product (on the same page).
    Please help – I feel this error has probably cost me many sales this year.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter tribaner

    (@tribaner)

    6 months, 1 week ago

    This is the screenshot, all the subscriptions are falling back to Carpenters $997 product instead of the $9.95 which this subscription link should show.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    6 months, 1 week ago

    Hi @tribaner,

    Unfortunately, I do not see any screenshot attached to your message. Please use a site like https://snipboard.io/ to share the screenshots.

    Besides this, could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?

    Also, I’ve looked at this page: https://saferoutcomes.com.au/registration/, and it appears to be cached. Please exclude this page from all your caching functionalities, including caching from plugins and hosting cache.

    Thread Starter tribaner

    (@tribaner)

    6 months, 1 week ago

    Here’s an example https://saferoutcomes.com.au/registration/?single_plan=yes&subscription_plan=16450
    The subscription plan to select shows all plans available when going to register (and clicked on the specific link for Landscapers). Previously it would just show the plan they clicked on originally, just like shown over to the left. I’ve got the shortcode [ctp-plan-inclusions] on the left but then [pms-register plans_position=”top”]
    I’ve hopefully removed the caching from these pages.
    I’m hoping for the customer to only see their selected plan for payment only.

    Thread Starter tribaner

    (@tribaner)

    6 months, 1 week ago

    https://snipboard.io/2HvyTN.jpg

    Thread Starter tribaner

    (@tribaner)

    6 months, 1 week ago

    All fixed!

    Ok, aside from the caching (which was an issue), I had to remove Advanced tabs that were holding the payment options like Credit Card, Direct Debit etc. and replace it with just the shortcode only of [pms-register]. Something must have changed and now that shortcode replaces the advanced tabs I previously had.
    Solution: Removed nested tabs (advanced tabs) with shortcode inside, and simply put shortcode on the page.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    6 months, 1 week ago

    Glad to hear the issue has been resolved!

Viewing 6 replies - 1 through 6 (of 6 total)

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