Firewall Setup Problems

  • Resolved pheck

    (@pheck)


    4 years, 6 months ago

    Hello!

    I have problems enabling Wordfence Firewall on a customer website hosted at Hetzner (Germany):

    When trying to set it up, auto detection says, the server is running Apache + suPHP – which seems not correct as in phpinfo the server API is listed as CGI/FastCGI. Nevertheless – whatever I chose from both options, I receive the message:

    The changes have not yet taken effect. If you are using LiteSpeed or IIS as your web server or CGI/FastCGI interface, you may need to wait a few minutes for the changes to take effect since the configuration files are sometimes cached. You also may need to select a different server configuration in order to complete this step, but wait for a few minutes before trying. You can try refreshing this page.

    in .htaccess, only the following is added:

    # Wordfence WAF

    # END Wordfence WAF

    Any idea, how to get the firewall running? Any steps I should do to debug it?

    Thanks in advance

    Peter

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support wfphil

    (@wfphil)

    4 years, 6 months ago

    Hi Peter,

    I would like to have a look at your Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter wftest [at] wordfence [dot] com as the email and pheck as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

    Thread Starter pheck

    (@pheck)

    4 years, 6 months ago

    Done – mail has been send!
    Thanks in advance for having a look at it!

    Cheers Peter

    Plugin Support wfphil

    (@wfphil)

    4 years, 6 months ago

    Hi @pheck

    Can you ask your hosting provider to set a string of .user.ini for the PHP directive user_ini.filename.

    If they won’t do this, ask them if you can add a php.ini file in the root directory of your WordPress file system so that you can manually set a string for the PHP auto_prepend_file PHP directive.

    Let me know what they say.

    Thread Starter pheck

    (@pheck)

    4 years, 6 months ago

    I am able to create such a php.ini on my own and add required strings – just let me know, how it should look like – thanks!

    Peter

    Plugin Support wfphil

    (@wfphil)

    4 years, 6 months ago

    Hi @pheck

    Thank you for the update.

    In the php.ini file add this. Note that I have redacted the PHP process owner with XXXXX:

    ; Wordfence WAF
auto_prepend_file = '/usr/www/users/XXXXX/wordfence-waf.php'
; END Wordfence WAF

    You can find the PHP Process Owner in the PHP Environment section on the Wordfence Tools >> Diagnostics page.

    Let me know if that works.

    Thread Starter pheck

    (@pheck)

    4 years, 6 months ago

    Hello!

    back from a short vacation, I have now added the php.ini file with the entry (substituting the XXXX with the right process owner name). Unfortunately, nothing changed in the behavior of the setup – same message.

    Cheers Peter

    Plugin Support wfphil

    (@wfphil)

    4 years, 6 months ago

    Hi @pheck

    Thank you for the update.

    Can you send me a new Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter wftest [at] wordfence [dot] com as the email and pheck as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

    Thread Starter pheck

    (@pheck)

    4 years, 6 months ago

    Done!

    Plugin Support wfphil

    (@wfphil)

    4 years, 6 months ago

    Hi @pheck

    Thank you for the report.

    You will need to ask your hosting provider to look at your code in the php.ini file and ask them why your Apache web server is not setting the string for the auto_prepend_file PHP directive so that the firewall can be optimized.

    Thread Starter pheck

    (@pheck)

    4 years, 6 months ago

    Managed to get it working via .htaccess now by inserting the following command:

    # Wordfence WAF
php_value include_path ".:/usr/www/users/xxxxxx"
php_value auto_prepend_file "wordfence-waf.php"
# END Wordfence WAF

    where xxxxxx = process owner name.

    Thanks for your support!!!

    Cheers Peter

    Plugin Support wfphil

    (@wfphil)

    4 years, 6 months ago

    Hi @pheck

    Thank you for the update.

Viewing 11 replies - 1 through 11 (of 11 total)

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