Firewall test shows no 403 page

  • Resolved stef1964

    (@stef1964)


    1 year, 10 months ago

    Hi,

    Today I wanted to test whether the firewall was working. To do this, I went to Settings > Test BBQ Firewall > and clicked “Okay run the test”. It says:

    This test opens a new tab. If the response is 403 Forbidden (HTTP Error 403), the firewall is working.

    But in the new tab no 403 error page opens, but a blank white page. When I look at the source code of the page, it just says 1 Does this mean that the firewall is not working?

    Thank you very much for a hint

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeff Starr

    (@specialk)

    1 year, 10 months ago

    Glad to help.

    Normally the response should be 403 Forbidden. If that is not happening, it could mean interference from another plugin or script. Best advice is to do some quick troubleshooting of your plugins and theme. I would be glad to provide a free guide if it might be useful for you.

    Thread Starter stef1964

    (@stef1964)

    1 year, 10 months ago

    Hi Jeff @specialk,

    thank you very much for your quick reply!
    I have now done this. I have set each plugin to “deactivate” one after the other. (I have a total of 10 plugins installed, including BBQ and Blackhole for Bad Bots). Then I tested the firewall again and again. But the result was always the same: the white screen.
    However, I have not yet dared to deactivate my theme (Generatepress). If there are any other possibilities, please let me know. Thanks a lot!

    Plugin Author Jeff Starr

    (@specialk)

    1 year, 10 months ago

    Another very useful thing to check is the site’s error log. Server logs include a wealth of information, and may help you to determine what is happening “behind the scenes”.

    Thread Starter stef1964

    (@stef1964)

    1 year, 10 months ago

    Ok, but how do I access the Server logs?

    Plugin Author Jeff Starr

    (@specialk)

    1 year, 10 months ago

    They’re located on your server. Ask your web host, they can help you find them.

    Important: do not post a bunch of log entries here in the forum. Logs contain sensitive information about your site that should be kept private.

    Plugin Author Jeff Starr

    (@specialk)

    1 year, 10 months ago

    Hey @stef1964, I hope you got this sorted. It’s been a while with no reply so gonna go ahead and mark this thread as resolved to help keep the forum organized. Feel free to post again with any further questions or feedback, Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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