First Time user

  • Resolved Chester_Tan.carve

    (@chester_tancarve)


    12 years, 1 month ago

    Good Day,
    I’m a New User of Sendpress, I’m an admin assistant, just recently installed the standard version, but my client is willing to get the Pro, if the current problems are resolved.

    the problams are the following
    – email delay, we sne a trial email, (not test) with content for the view and feel sample, it took nearly 20 minutes to send to 4 emails
    – the unsubscribe button does not link to anything, it goes to an error page.
    – links don’t go to the page, also gives an error,

    can anyone help me out with this, it would be greatly appreciated.
    Thank you and have a nice day

    https://ww.wp.xz.cn/plugins/sendpress/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author itdoug

    (@itdoug)

    12 years, 1 month ago

    Could you tell me more about the email delay? Did you click send email now? It could be one of a few possibilities. The most likely is that your web host is just slow to deliver email. The other possibility is that you are on lower end hosting and your server does not have enough power to build the email messages.

    I would like to gather some additional information about your site. Please click the following link for instructions on what info to provide support. You can email it to me at doug at sendpress dot com.

    http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    Try this to fix the error messages, which I assume are 404 errors.

    https://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/

    Plugin Author itdoug

    (@itdoug)

    12 years, 1 month ago

    Hopefully those links resolved your issues I saw that you purchased sendpress pro and I have responded to you but have not heard back in the ticket. I think if we get you switched to Mandrill you should be good to go. Please respond in the sendpress ticket and I’ll help you out.

Viewing 2 replies - 1 through 2 (of 2 total)

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