Plugin Author
itdoug
(@itdoug)
Follow this knowledgebase article to troubleshoot the father found error.
https://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/
Hopefully this will also solve your issue with the appearance of the email. If not, please update the form with a screenshot of what the email looks like as well as your support information from your site which you can find here:
http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/
That didnt work and I’m unable to add a screenshot of the page here. Do you know how I can add this? Any suggestions?
Plugin Author
itdoug
(@itdoug)
Some people use dropbox to post screenshots.
There are some other services if you search Google as well.
https://www.google.com/search?q=share+screenshot&ie=UTF-8&oe=UTF-8&hl=en&client=safari
Perhaps that knowledgebase article did not work because it is not a page not found error but a file not found there. Tough to say.
Please click the following link for instructions on what info to provide support. You should leave off your domain name from the outlet since this is a public forum.
http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/
Plugin Author
itdoug
(@itdoug)
Could you provide that support info? I have seen this one other place and I believe it is the tinymce plugin inserting bad HTML. Emails end up blank if you insert an image but not if just text. The support info will tell us which plugins you are running.
WordPress Version: 3.9.1
SendPress Version: 0.9.9.9.1
PHP Version: 5.4.28
PHP Memory Limit: 256 MByte
PHP Memory Used: 49.28 MByte
MySQL Version: 5.5.37
Database Tables:
ssz_sendpress_subscribers_event OK
ssz_sendpress_report_url OK
ssz_sendpress_subscribers_status OK
ssz_sendpress_subscribers OK
ssz_sendpress_list_subscribers OK
ssz_sendpress_queue OK
Ports:
Port 25: blocked
Port 465: blocked
Port 587: blocked
Support Info:
### Begin System Info ###
## Please include this information when posting support requests ##
Multi-site: No
HOME_URL: http://www.praisearmor.com
SP Version: 0.9.9.9.1
WordPress Version: 3.9.1
Sending Method: SendPress_Sender_Website
SendPress Tables: Tables Installed
PHP Version: 5.4.28
MySQL Version: 5.5.37-log
Web Server Info: Apache
PHP Memory Limit: 256M
PHP Post Max Size: 10M
PHP Memory Used: 49.28 MByte
WP Memory Limit: 40MB
WP_DEBUG: Disabled
UPLOAD_MAX_FILESIZE: 10MB
POST_MAX_SIZE: 10MB
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
Platform: Windows
Browser Name: Firefox
Browser Version: 29.0
User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
64; rv:29.0) Gecko/20100101 Fire
fox/29.0
ACTIVE PLUGINS:
Contact Form 7: 3.8
Custom CSS Manager: 1.5.2
Image Widget: 4.1
JaW Custom Posts: 1.0
JaW Menu: 1.2
JaW Shortcodes: 1.0.1,
JaW Widgets Render: 1.0
Jetpack by WordPress.com: 2.9.3
MailPoet Newsletters: 2.6.6
Photo Gallery: 1.1.15
PROPER Contact Form: 0.9.8.1
Revolution Slider: 4.3.5
SendPress Newsletters: 0.9.9.9.1
WooCommerce: 2.1.8
WooCommerce New Product Badge: 0.3.0
WooCommerce Sold Out Products: 1.0.4
WordPress SEO: 1.5.2.8
YITH Woocommerce Compare: 1.1.2
YITH WooCommerce Wishlist: 1.1.2
CURRENT THEME:
GoodStore: 1.1.2
### End System Info ###
Plugin Author
itdoug
(@itdoug)
Thanks. Could you also link a screenshot to the sendpress edit email screen for the blank email. One from the visual tab and one from the text tab?
Could you also try sending an email with just text and no images?
Hoping this will narrow things down.
Here is the screen shot: http://jmp.sh/FGsmq4m
When I removed the image I received the same errors.
Plugin Author
itdoug
(@itdoug)
I am suspicious that there is some sort of theme or plug-in conflict. Could you perhaps try deactivating mail poet. If that doesn’t work, try this knowledge base article for narrowing down a plug-in or theme conflict.
https://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/
The HTML in the newsletter looks good, and I haven’t seen this issue before unless there was something in the HTML.
Let me know how that goes and hopefully we can figure this out.
