First video on page does not have play function

  • JVM Design

    (@jvmd)


    1 year ago

    I can’t actually link to a page with a problem because these are all happening on client’s sites that are using an LMS plugin to gate video content. I also had to turn the plugin off because of this issue. What seems to happen is that when the plugin is turned on, the first video on the page doesn’t not have any play function. It shows the video splash screen as if the video “loaded”, but no play button. Subsequent videos on the page all have the play button. I’ve tried fiddling with the settings on this plugin and finally just gave up because I had 4 clients complaining that their students couldn’t watch whatever the first video was on the lesson page. The LMS we’re using is WP Courseware.

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  • Plugin Author Steve Truman

    (@a3rev)

    1 year ago

    @jvmd

    Thanks for the clarification that you’re using WP Courseware. That helps.

    a3 Lazy Load works by replacing video embeds (like YouTube/Vimeo iframes) with a placeholder thumbnail until the user scrolls. It’s possible that WP Courseware’s video gating logic is expecting the video iframe to be present right away — and when it’s lazy-loaded, their access check or play trigger doesn’t work.

    Could you share a link to a lesson (even on a staging site) where we can see the issue? That would help us investigate a possible compatibility setting or exclusion rule for WP Courseware video blocks.

    In the meantime, you could run a test by disabling lazy load for videos (via the plugin settings) to confirm that resolves the issue temporarily.

    Thank you – Steve

Viewing 1 replies (of 1 total)

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