Fixing Errors
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Hello! I tried to install this app on my site and I got two errors:
PHP cli Version: Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors
and
MySQLi supportmissing: Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension
I am not tech savvy in the least, and I’d super appreciate some help on how to get the plugin up and running 🙂 Thank you.
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Hello @ladyregina You have several options to fix this problem:
- Ask your hosting provider to load this file from the PHP Cli I emailed you the path. This is only possible if you are in a dedicated hosting.
- Modify the Matomo configuration to force usage of the /usr/bin/php file:
– To do so, edit the./wp-content/uploads/matomo/config/config.ini.php: you’ll have in it a [general] category
– Under this category, please add the following line:php_binary_path="/usr/bin/php"
– Save the edited file
– Then flush the Matomo cache from the “Matomo Analytics > Diagnostics > Troubleshooting” menu - Disable the async mode by editing your wp-config.php file:
– Either by enabling the WP_DEBUG mode:if (!defined('WP_DEBUG')) {define('WP_DEBUG", true);}
– Or by forcing the the async mode by adding:if (!defined('MATOMO_SUPPORT_ASYNC_ARCHIVING')) { define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false); }
I hope those 3 options will fix the issue. Please let us know how it goes.
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