Flag selector disappears with polylang when installing BetterDocs

  • Resolved jerome73000

    (@jerome73000)


    2 years, 8 months ago

    Hi There,

    I’m in the process of evaluating BetterDocs for customer docs. Everything is perfect except one point: when we install BetterDocs, the flag selector of the entire site disappears (we are using polylang). Deactivating the plugin solves the problem.

    Is there a way to avoid that?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amin

    (@amin7)

    2 years, 8 months ago

    Hi @jerome73000

    I hope you are fine today.

    Sorry to hear about your inconvenience, but I checked on my side with the latest version of plugins, and the flag selector is working fine. Please check the screencast, https://d.pr/v/nsWEPx

    Please share the site URL where you are facing the issue, also some relevant screenshots/ screencast will be good to check the scenario.

    Thanks & regards

    Thread Starter jerome73000

    (@jerome73000)

    2 years, 8 months ago

    Thank you for your answer.

    Here is the site: https://www.skiply.eu

    When I install the last version of the plugin, the flag selector disappears (I don’t think a screencast would help…)

    Plugin Support Amin

    (@amin7)

    2 years, 8 months ago

    Hi @jerome73000

    Thanks for the site address, but form your shared site link, I see the flag selector is available here, please check the screencast, https://d.pr/v/thBQqD
    Am I missing something? A screencast will be helpful to understand the scenario.

    Thanks & regards

    Thread Starter jerome73000

    (@jerome73000)

    2 years, 8 months ago

    Hi @amin7,

    You can see the flags, because I deactivated the plugin to avoid breaking our production website. But when we activate the plugin, the flags disappear.

    As we are on week-end, I re-activated the plugin for you. You can check the result. Please come back to me asap so I can deactivate it again.

    Plugin Support Amin

    (@amin7)

    2 years, 8 months ago

    Hi @jerome73000

    Can you please check for plugin conflicts by following this:
    ​You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for BetterDocs and Polylang. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

    This plugin has a troubleshooting mode, that does not affect normal visitors to your site. Here is the link: https://ww.wp.xz.cn/plugins/health-check/

    Using this plugin involves the same steps that I have already mentioned above. Also, here is the screencast: https://d.pr/v/JP5Ics

    Check whether the issue persists or not, if the issue persists then please reach us here, as we need some more information, so it will be good if you communicate internally.

    Thanks & regards

    Thread Starter jerome73000

    (@jerome73000)

    2 years, 8 months ago

    Hi @amin7,

    Thank you for your help. I can not afford to take this type of risk (https://ww.wp.xz.cn/support/plugin/health-check/reviews/?filter=1).

    I will go with another plugin.

    Best

    Plugin Support Amin

    (@amin7)

    2 years, 8 months ago

    Hi @jerome73000

    I understand and respect your concern.

    Actually, as you see we could not replicate the issue on our side, so we need to know the reason for the issue, so we asked for the process for troubleshooting purposes. I hope you will understand that.

    If there is any scope you can check the scenario on a staging site, or reach us here.

    Thanks & regards

Viewing 7 replies - 1 through 7 (of 7 total)

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