@fsucre – Have you checked for any conflicts on the site? Such as other active plugins and/or the current theme?
– Cais.
Thread Starter
fsucre
(@fsucre)
I haven’t seen anything that should be conflicting. We haven’t installed any additional plugins or made any theme changes in the last 6 months at least. The update was the only change made.
@fsucre – There could still be a conflict with active plugins … what troubleshooting steps have you already taken?
– Cais.
Thread Starter
fsucre
(@fsucre)
I do not know how to troubleshoot the issue, so this is step 1 for me.
@fsucre – OK, let start with updating to the latest release of NextGEN Gallery (just published this morning).
Then this article will likely be a good starting point in general: http://codex.ww.wp.xz.cn/Managing_Plugins#Troubleshooting
See where that takes you, and let us know.
Thanks!
– Cais.
Thread Starter
fsucre
(@fsucre)
With the new update, the screen now turns dark grey with the loading popup still visible at 0 and a new button to add images appears. The files still do not upload.
I can turn off all the plugins and activate them one by one, but would prefer not to while the site is live. I would also need to get client approval prior to taking that action.
Are there any other ways to test what may be causing the issue? The site is
http://luxurysportsandimports.com/
@fsucre – I’m not seeing the usual NextGEN Gallery Javascript and CSS files in the footer of your site’s page source and unfortunately the only real testing that can be done would be following the procedures outlined in the codex to see if/where the conflict arises.
It could even be a theme conflict/problem, especially if the theme is not correctly using and calling the wp_footer() function (as an example).
Thanks!
– Cais.
Thread Starter
fsucre
(@fsucre)
It looks like there are no conflicts with any plugins, so I assume that this is an issue with the theme. What would I need to add to the theme to bring back flash upload functionality?
@fsucre – Have you looked at the footer.php template to ensure there is a call to wp_footer() inside it at an appropriate place?
– Cais.
Thread Starter
fsucre
(@fsucre)
The custom template for the site does not have a footer.php. Is there a line of code I could add to the gallery that would fix the upload function in the dashboard?
@fsucre – I would strongly recommend you have the theme author help sort out this issue. They will need to ensure a proper call to wp_footer() is being made within the theme’s files (footer.php is the most common place but it can be made most anywhere … ideally just before the </body> tag).
Thanks!
– Cais.
Thread Starter
fsucre
(@fsucre)
Is this code that just goes into footer.php or elsewhere also? The theme author is no longer an employee with us. If I know what lines of code I need to add to which files, I can take care of it from there.
Thanks!
@fsucre – Without seeing the actual theme code/templates I can only offer suggestions …
… look for the </body> tag in your theme templates (try footer.php first, it’s the most likeliest place for it to be found). Then add <?php wp_footer(); ?> right before it.
You may need to move that line around depending on your theme but generally speaking if it is not already there then where I suggested you place it will be fine.
Thanks!
– Cais.
Thread Starter
fsucre
(@fsucre)
Since this template does not have a footer.php, is there a line of code I can add to header.php? Sorry for all this burden!
@fsucre – If there is no footer.php then look in the most appropriate file that contains the </body> tag (without a footer.php template, it may mean you have several template files that will need to have this added).
Your best bet in this case would be to ask the theme author to properly sort this out.
Thanks!
– Cais.
