Flat Rate Shipping not calculated

  • Resolved bevilleliam

    (@bevilleliam)


    5 years, 4 months ago

    Hi.

    I have 1 product in a shop with flat rate configured for 2 zones.

    When I test by purchasing this product then it goes to the end without adding shipping to this one product

    The shipping is configured correctly, see screenshot image at: http://ribbf.ie/shipping.png

    Status report is as follows:

    `### WordPress Environment ###

    WordPress address (URL): http://ribbf.ie
    Site address (URL): http://ribbf.ie
    WC Version: 4.9.2
    REST API Version: ✔ 4.9.2
    WC Blocks Version: ✔ 4.0.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.8.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.4.14
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 5.7.33
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ❌ Your server does not support the mbstring functions – this is required for better character encoding. Some fallbacks will be used instead for it.
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.9.2
    WC Database Prefix: wp_
    Total Database Size: 3.63MB
    Database Data Size: 3.09MB
    Database Index Size: 0.54MB
    wp_woocommerce_sessions: Data: 0.56MB + Index: 0.04MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_newsletter: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_newsletter_emails: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
    wp_newsletter_sent: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wp_newsletter_stats: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_newsletter_user_logs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 1.10MB + Index: 0.06MB + Engine MyISAM
    wp_pmpro_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmpro_discount_codes_levels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmpro_discount_codes_uses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmpro_memberships_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmpro_memberships_pages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmpro_memberships_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmpro_membership_levelmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmpro_membership_levels: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_pmpro_membership_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_postmeta: Data: 0.14MB + Index: 0.04MB + Engine MyISAM
    wp_posts: Data: 0.82MB + Index: 0.06MB + Engine MyISAM
    wp_redirection_404: Data: 0.14MB + Index: 0.04MB + Engine MyISAM
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_spidercalendar_calendar: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_spidercalendar_event: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_spidercalendar_event_category: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_spidercalendar_theme: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_spidercalendar_widget_theme: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 72
    custom_css: 1
    customize_changeset: 25
    envira: 1
    nav_menu_item: 19
    oembed_cache: 5
    page: 19
    post: 1
    product: 1
    revision: 388
    shop_order: 1
    wpcf7_contact_form: 1

    ### Security ###

    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (12) ###

    Akismet Anti-Spam: by Automattic – 4.1.8
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Envira Gallery Lite: by Envira Gallery Team – 1.8.3.4
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    Newsletter: by Stefano Lissa & The Newsletter Team – 7.0.3
    Official StatCounter Plugin: by Aodhan Cullen – 2.0.6
    Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
    Redirection: by John Godley – 5.0.1
    Spider Event Calendar: by 10Web – 1.5.64
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce: by Automattic – 4.9.2
    Yoast SEO: by Team Yoast – 15.7

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #687 – /shop/
    Basket: #688 – /cart/
    Checkout: #689 – /checkout/
    My account: #690 – /my-account/
    Terms and conditions: #713 – /terms-conditions/

    ### Theme ###

    Name: Fitness Lite
    Version: 1.9
    Author URL: https://www.sktthemes.org
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides: –

    ### Action Scheduler ###

    Complete: 6
    Oldest: 2021-02-01 07:44:57 +0000
    Newest: 2021-02-01 17:37:34 +0000`

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    5 years, 4 months ago

    Hi there,

    It looks like the cart/checkout page is failing to update (and thereby match existing shipping rates) due to a conflict with a 3rd party plugin/theme. I’m saying this as I’m seeing the following errors on checkout:


    Link to image: https://d.pr/i/iYOCCC

    Just to make sure: Are you seeing the same thing after doing a conflict test as outlined at https://docs.woocommerce.com/document/how-to-test-for-conflicts/?

    Thread Starter bevilleliam

    (@bevilleliam)

    5 years, 4 months ago

    Hi.

    I checked for conflicts on theme and plugins and found that issue remained.

    I used WP Staging and deactivated all plugins with Health Check plugin.

    I then tested shop and flat rate shipping NOT applied

    Plugin Support Riaan K.

    (@riaanknoetze)

    5 years, 4 months ago

    Great, that helps a lot already! Is your product set to Virtual/Downloadable by any chance?

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 4 months ago

    Hi @bevilleliam,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Flat Rate Shipping not calculated’ is closed to new replies.