Fluent Forms forms and entries not loading

  • Resolved José Roldán

    (@rolozco)


    1 week, 5 days ago

    Hello,

    I’m experiencing an issue with Fluent Forms after updating to version 6.2.2 and also testing 6.2.3.

    The main problem is that both the forms list and the entries list appear completely empty in the admin area. No forms or submissions are displayed, even though they exist in the database. After checking the browser console, I can see that the plugin is trying to call its REST API endpoints, but they are returning 404 errors. For example:

    /wp-json/fluentform/v1/forms/ping
    /wp-json/fluentform/v1/submissions

    Both return:

    wp-json/fluentform/v1/submissions/resources?fluen…eColumns=true&columnsOrder=true&_locale=user&query_timestamp=1779696213630 404 (Not Found)
    send	@	load-scripts.php?c=1…ate,utils&ver=7.0:2
    ajax	@	load-scripts.php?c=1…ate,utils&ver=7.0:2
    (anónimo)	@	load-scripts.php?c=1…ate,utils&ver=7.0:5
    e.<computed>	@	load-scripts.php?c=1…ate,utils&ver=7.0:5
    (anónimo)	@	fluent_forms_global.js?ver=6.2.3:1
    t	@	fluent_forms_global.js?ver=6.2.3:1
    get	@	fluent_forms_global.js?ver=6.2.3:1
    getEntryResources	@	form_entries.js?ver=6.2.3:2
    mounted	@	form_entries.js?ver=6.2.3:2
    Jn	@	form_entries.js?ver=6.2.3:2
    wn	@	form_entries.js?ver=6.2.3:2
    insert	@	form_entries.js?ver=6.2.3:2
    S	@	form_entries.js?ver=6.2.3:2
    $s.nodeOps	@	form_entries.js?ver=6.2.3:2
    e._update	@	form_entries.js?ver=6.2.3:2
    r	@	form_entries.js?ver=6.2.3:2
    e.get	@	form_entries.js?ver=6.2.3:2
    e	@	form_entries.js?ver=6.2.3:2
    (anónimo)	@	form_entries.js?ver=6.2.3:2
    di.$mount	@	form_entries.js?ver=6.2.3:2
    di.$mount	@	form_entries.js?ver=6.2.3:2
    (anónimo)	@	form_entries.js?ver=6.2.3:2
    (anónimo)	@	form_entries.js?ver=6.2.3:2
    (anónimo)	@	form_entries.js?ver=6.2.3:2

    Environment details:

    • WordPress version: 6.9.4
    • Fluent Forms version: 6.2.2 / 6.2.3
    • PHP version: 8.3

    What I have already tested:

    • WordPress REST API is working correctly (e.g. /wp-json/wp/v2/posts works)
    • Permalinks have been flushed
    • All plugins deactivated except Fluent Forms
    • Switched to a default WordPress theme
    • No MU plugins active
    • No relevant errors in debug.log
    • Fluent Forms classes are loading correctly (verified via class_exists)
    • Same Fluent Forms version works correctly on other WordPress installations

    If I downgrade Fluent Forms back to version 6.1.19, everything works normally again. The forms and entries load correctly, and the REST endpoints are available.

    Could you please help identify what change in 6.2.x might be causing this behavior, or what condition could prevent the REST endpoints from being registered in this environment?

    Let me know if you need any additional logs or debugging steps.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rahul Das

    (@testerrahul)

    1 week, 5 days ago

    Hello there,

    Thanks for informing us about it. I assume it’s a site-specific issue as things are working properly on our end. However, no worries. I’m reviewing the details you’ve sent. Please allow me some time for it. I’ll get back to you soon.

    Thank you

    Plugin Support Rahul Das

    (@testerrahul)

    1 week, 5 days ago

    Hello there,

    Your forms and entries are not lost as they are in the database. The admin lists are empty because Fluent Forms 6.2.x loads those screens through its REST API, and on your site the fluentform/v1 REST routes are returning 404.

    Since the normal WordPress REST API works, this is likely caused by stale PHP/OPcache after the update, or by an outdated Fluent Forms companion/pro add-on interrupting the new boot process.

    Please try:

    wp cache flush

    wp eval ‘opcache_reset();’

    Then hard-refresh the Fluent Forms admin page.

    If WP-CLI is not available, please ask your host to restart PHP-FPM/PHP workers and clear OPcache/server cache. Also make sure Fluent Forms Pro and any Fluent Forms add-ons are updated to versions compatible with Fluent Forms 6.2.x.

    Thank you

    Thread Starter José Roldán

    (@rolozco)

    1 week, 4 days ago

    Hello,

    Thank you for your quick response and for your help so far, I really appreciate it.

    I have followed the recommended steps (cache flush, OPcache reset, and PHP restart with my hosting), but the issue remains unchanged.

    Additional clarification:

    • Fluent Forms Pro is not installed
    • The only add-on (Fluent PDF Generator) has been deactivated during testing

    I have also migrated the same site to a different hosting environment (with a different domain), and Fluent Forms 6.2.x works correctly there. The REST routes are registered and everything loads as expected.

    This suggests the issue is specific to the current hosting environment.

    Could you please advise what server-level condition or configuration might prevent Fluent Forms 6.2.x from registering its REST routes?

    If there are any specific checks you recommend for this scenario, I’d be happy to run them.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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