folder + extension disappeared

  • Resolved aurel35

    (@aurel35)


    2 years, 7 months ago

    Good afternoon,

    I am using file bird “ordinary version” since 2020. After summer I realised I could not “see” folder organisation in “media” category of my WP back office.

    Similarly this afternoon while trying to update mailpoet newsletter model, when trying to import photo, a blank windows opens without further possibilities…

    Finally, when trying to access to filebird I cannot see it in extension category and when I try to install corresponding .zip file I am told it already exists…

    I feel quite trapped… happy if someone can help.

    Some screenshots: https://e.pcloud.link/publink/show?code=kZpoiWZLvbBxO1Gtg8X4pW1wUJEdjsSmrx7

    Thanks for your support.

    Aurélien

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support alina98

    (@alina98)

    2 years, 7 months ago

    Hi @aurel35 ,

    Thanks for reaching out!

    Please let me check with the dev and I will feed you back as soon as possible.

    Kind regards,
    Alina

    Plugin Support mialewp

    (@mialewp)

    2 years, 7 months ago

    Hi @aurel35,

    Good day!

    Thanks for your patience.

    It seems there was a conflict in your website. Please contact technical support via ninjateam.org/support.

    Our dev would like to check and fix it for you if it’s possible.

    We look forward to hearing back from you.

    Best regards,

    Mia

    Thread Starter aurel35

    (@aurel35)

    2 years, 7 months ago

    Hello Mia,

    Thank you for your answer.

    I filled in on-line form but I cannot provide any licence n° since I am using free level… Then I cannot complete submission process.

    I will try by sending an email.

    Thank you for your attention.

    Aurélien

    Thread Starter aurel35

    (@aurel35)

    2 years, 7 months ago

    Thanks to Alina and Ninja team support. Problem solved. Thanks again !

Viewing 4 replies - 1 through 4 (of 4 total)

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