Folders not sync’d

Hi Lyle,

Please try to clear cache (both server and browser cache). If that does not help, please use “Debug Info” plugin and give us the list of plugins, theme on your site. And a long with that, give us the screencast of how the issue occurs too.

We will help check then.

Kelly

Hi Lyle,

Please try this

Go to media-folder-wp/includes/class-filebird-topbar.php
look for this

public static function get_uncategories_attachment()
   {
       global $sitepress;
       $is_wpml_active = $sitepress !== null && get_class($sitepress) === "SitePress";
       if ($is_wpml_active) {
           $settings = $sitepress->get_setting('custom_posts_sync_option', array());
           if ($settings['attachment']) {
               return self::wpml_get_uncategories_attachment();
           }
       }
       // $args = array(
       //     'post_type' => 'attachment',
       //     'post_status' => 'inherit,private',
       //     'posts_per_page' => -1,
       //     'tax_query' => array
       //     (
       //         'relation' => 'AND',
       //         0 => array
       //         (
       //             'taxonomy' => NJT_FILEBIRD_FOLDER,
       //             'field' => 'id',
       //             'terms' => self::filebird_get_terms_values('ids'),
       //             'operator' => 'NOT IN',
       //         ),
       //     ),
       // );
       // $result = get_posts($args); //don't use WP_query in backend
       // return count($result);
       global $wpdb;
       $wp_posts = $wpdb->prefix . "posts";
       $term_relationships = $wpdb->prefix . 'term_relationships';
       $term_taxonomy = $wpdb->prefix . 'term_taxonomy';
       $result = $wpdb->get_var("SELECT COUNT(*)
         FROM $wp_posts AS posts
         WHERE 1=1 AND (posts.ID NOT IN
         (SELECT object_id FROM $term_relationships WHERE term_taxonomy_id IN(
           SELECT term_id from $term_taxonomy where taxonomy = 'nt_wmc_folder'))
         ) AND posts.post_type = 'attachment' AND ((posts.post_status = 'inherit' OR posts.post_status = 'private'))");
       return $result;
   }

replace it by the one below

public static function get_uncategories_attachment()
   {
 $args = array(
           'post_type' => 'attachment',
           'post_status' => 'inherit,private',
           'posts_per_page' => -1,
           'tax_query' => array
           (
               'relation' => 'AND',
               0 => array
               (
                   'taxonomy' => NJT_FILEBIRD_FOLDER,
                   'field' => 'id',
                   'terms' => self::filebird_get_terms_values('ids'),
                   'operator' => 'NOT IN',
               ),
           ),
       );
       $result = get_posts($args); //don't use WP_query in backend
       return count($result);
   }

Let me know if this helps.

Kelly

Hi there,

Sorry for late response, it seems that there are some files in the database (before you install FileBird) but they are not showed.

Can you please send me your database including these tables for us to take a look?
wp_posts
wp_terms
wp_term_taxonomy
wp_term_relationships

Or else, you can try clear database to start all over again.

Kelly

Hi there,

That is relating to coding, so it will be hard for you to get the file.
So the better way to solve this issue is you can start using the plugin in a total new environment, or else please accept that there are just 2-3 files which are hidden.
All of new files you add from now on will be counted correctly.

Best regards,
Kelly

Sorry for misunderstanding your question. You can send that file to our support mail here [email protected], we will resolve the issue for you.

Kelly