Hi @gabrielcropley
I cannot access your page to debug the issue – it’s probably because there is no HTTPS certificate, so my browser will not load it.
And that probably has something to do with it, but hard to be sure without having access. Open chrome developer tools on your site and check the console for any errors. There are probably errors for mixed-mode assets when it is trying to load the thumbnails. If you could paste those here, that would help.
But my suggestion is for you to install a HTTPS certificate on your site – most hosts provide this service for free
Hi Brad,
Thanks so much for you help on this. This is slightly beyond me but I’m trying to keep up. I logged onto bluehost and went to SSL manager and if I’m reading it properly I currently have installed the ‘Let’s Encrypt’ certificate. I do see the ‘Add SSL’ option so I’m guessing I have the option of installing a different one? Please advise..
no probs @gabrielcropley,
You probably do not need to install a different SSL certificate. If Bluehost says the Let’s Encrypt certificate is installed, the next thing to check is whether the site is actually using HTTPS everywhere.
Please try these steps:
- In Bluehost, confirm the Let’s Encrypt SSL certificate is active for your domain.
- Enable any “Force HTTPS” or “HTTPS redirect” option Bluehost provides.
- In WordPress, go to Settings > General and make sure both:
- WordPress Address (URL)
- Site Address (URL) start with https:// and not http://
- Clear any Bluehost/site cache, caching plugin cache, and your browser cache.
- Reload the gallery page and check whether the thumbnails appear.
If the thumbnails still show as grey boxes, please open the page in Chrome, right-click the page, choose Inspect, then open the Console tab. If you see any red errors there, especially errors mentioning “mixed content”, “blocked”, or image URLs using http://, please copy and paste those errors here.
Do not post any Bluehost login details or private credentials here.
