'Force' Payment

  • Resolved crossbeats

    (@crossbeats)


    10 years, 2 months ago

    We had an order fail due to mismatched billing and shipping addresses. We contacted the end user, and confirmed some details, and decided to let the order through.

    I changed the status of the order in WooCommerce to “Processing,” but the money isn’t coming through to PayPal. Is there a way to force the payment through? How do we handle situations like this?

    https://ww.wp.xz.cn/plugins/paypal-for-woocommerce/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor angelleye

    (@angelleye)

    10 years, 2 months ago

    Was it done through Express Checkout or Payments Pro? If Pro, was it DoDirectPayment or PayFlow?

    Thread Starter crossbeats

    (@crossbeats)

    10 years, 2 months ago

    Pro, with PayFlow

    Plugin Contributor angelleye

    (@angelleye)

    10 years, 2 months ago

    If you log in to the PayFlow account and pull up that original transaction you should see a link or something in there about a “reference transaction” or “create a transaction” or something like that. It’s different in different accounts.

    If you can find that you should be able to process a new payment without any further approval from the user.

    If you can’t find anything like that you could try it using the API, and that might work, but it might be easier to just call the customer and have them try again.

    Thread Starter crossbeats

    (@crossbeats)

    10 years, 1 month ago

    The payment didn’t go through to PayPal at all, the transaction doesn’t show up in our PayPal account anywhere.

    It’s marked as Failed in WooCommerce, see screenshot: http://i.imgur.com/HPTk3xD.jpg

    Plugin Contributor angelleye

    (@angelleye)

    10 years, 1 month ago

    Ok, well in that case there is nothing we can do. I’m not sure why you have marked it Processing if the payment was simply a failure..??

    If you have logging enabled in the plugin you should be able to see what exactly the failure was.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘'Force' Payment’ is closed to new replies.