Hi @vervaeck ,
Thanks for reaching out to us and extremely sorry to hear that you had an unpleasant experience with the MetForm Plugin.
But we are not very clear about the issue you are facing right now. You haven’t created any support thread. None of the Threads created by the users goes unnoticed. We always try to resolve the issues of the users by giving them higher priority. But, what disappoints us a bit is without contacting us about the issue, you’ve rated us one star! A one-star review can directly affect the reputation. I hope you can understand.
Since you’ve encountered an issue, could you please create a support ticket on our support center and include the issues you have faced in detail? It would be a lot easier for us if you give us a screenshot/video about the problem so that we can understand the problem properly and help you to find a solution as soon as possible.
I hope you will rethink the review after getting a resolution from us. Expecting your kind cooperation in this matter and we are always ready to assist you.
Best Regards,
Amir
Hi @vervaeck,
I hope you’re doing well.
Upon further inquiry, we couldn’t communicate with you regarding this matter. We want to assure you that our plugin does not include any procedures that force users to leave reviews before using it. The onboarding process occurs when a user installs the plugin for the first time, but we never coerce or request users to rate the plugin with five stars in any step of the process.
Here is a video ( https://d.pr/v/snKW0w ) demonstrating this. We believe that the claim made against Metform is completely false.
Therefore, I kindly request that you revise your review. Your one-star review without any valid reason on this public platform can mislead many users and potentially damage the reputation of our plugin. Taking all of these factors into account, I hope you will reconsider your rating.
Looking forward to your response.
Regards,
Amir.
Good day Amir,
At the time of writing the review my experience was indeed as described and no good. So, at that point my review was definitely not misleading.
Therefore, unless you think I had fun writing those reviews, my review was correct. Also others had the same experience hey are forced (then). So, everybody was seeing wrong? The fact that you have later or now changed the procedure is very good, but I believe that this was done because of the complaints. That is the good thing of reviews.
So to suggest now that my review was or is misleading is also not a good practise, I take it personally because it was indeed correct at that time. You now even accuse me of misleading and even damaging your reputation. But at the time of writing, you were simply damaging your own reputation and that of your plugin with those practises You are now forcing me to reply this way because I cannot even reply Amir as you send your message with a “noreply” address.
Always open for a good conversation in PM, but not like the way you do it now.
Kind regards,
Johan
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This reply was modified 2 years, 8 months ago by
vervaeck.
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This reply was modified 2 years, 8 months ago by vervaeck.
