• Resolved jennycrosse

    (@jennycrosse)


    I think i’m on version 4.0 but not sure. I’m computer illiterate. I work for a firm of builders and every time we complete a new building I have to put pictures of it on our websites (they have 2 companies). I need to update our website but my password isn’t working. There is no-one here for support and I don’t have access to our web developer who built the site in 2012. I’ve tried to get an email password reminder several times yesterday and today but I’ve had no email. Can someone please help me I have no idea what to do and need to get this job done. Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter jennycrosse

    (@jennycrosse)

    The last time I forgot my password, 2 years ago, I got the following email (I’ll blank out the password for security reasons) but the password isn’t working:

    —–Original Message—–
    From: ww.wp.xz.cn [mailto:[email protected]]
    Sent: 21 November 2014 11:47
    To: Jenny Crosse
    Subject: ww.wp.xz.cn Forums: Password

    Your username is: jennycrosse
    Your password is: *******
    You can now log in: https://ww.wp.xz.cn/support/

    Enjoy!

    Hi,

    This password in email is of the forum that you have posted this question. Password of your website is different.

    To reset the password of your website follow the steps given in the following link.

    https://codex.ww.wp.xz.cn/Resetting_Your_Password

    Thanks

    Thread Starter jennycrosse

    (@jennycrosse)

    Hi Clarion,

    Thank you for replying and for the link you sent. I’ve visited that page many times yesterday and today and I’m still lost.

    The first option, ‘To Change Your Passwrod’ – the first step is going to the admin panel? How do you access the admin panel please?

    Automatic Emailer – I’ve tried that lots of times yesterday and today but haven’t had an email from WordPress.

    THe other options I have no idea what it’s talking about.

    Could you tell me how to access the admin panel please

    Hi,

    As mentioned earlier by you ” I’ve tried to get an email password reminder several times yesterday and today but I’ve had no email.” then I am afraid, we have one last option left.
    In this case we will use emergency script to reset the password.

    Open the following link.

    http://codex.ww.wp.xz.cn/User:MichaelH/Orphaned_Plugins_needing_Adoption/Emergency

    Create a file named “emergency.php” on your root folder where wordpress is installed.

    Copy the file code which is present in GREY block to the file you created. Save the file.

    Now open your browser and enter your current site URL with the file you created.

    Example:
    If http://domain.com is your site utl then open in browser as
    http://domain.com/emergency.php

    As instructed, enter the administrator username (usually admin) and the new password, then click Update Options. A message is displayed noting the changed password.

    An email is sent to the blog administrator with the changed password information.

    Delete emergency.php from your server when you are done. Do not leave it on your server as someone else could use it to change your password.

    Now you can log in the website.

    Please let me know if it works for you.

    Thanks

    Thread Starter jennycrosse

    (@jennycrosse)

    I am so sorry but I don’t know what a root folder is or where wordpress is installed

    Can you tell me how to find that out, please

    Thread Starter jennycrosse

    (@jennycrosse)

    Or can you tell me how to access the admin panel, then maybe i can action the ‘To Change Your Password’ option from the first link you sent me. That might be easier, by the sounds of it.

    Thank you for all your time, it is very much appreciated

    Thread Starter jennycrosse

    (@jennycrosse)

    is anyone able to help with this please

    Have you gone to http://www.shaca.co.uk/wp-login.php and used the “Lost your password” link?

    Thread Starter jennycrosse

    (@jennycrosse)

    just tried it and and it’s not recognising my username or email address. I’ve tried it many times for the heydonandcarr website too, which is the site I need to update most urgently. Thanks for your reply. I don’t know what’s going on

    Thread Starter jennycrosse

    (@jennycrosse)

    I just tried the shaca one again, using the link you sent (that went to my email address) and that worked. I have a different username and password for that. I inherited that username and password from the person here who used to do it. I can’t get into heydon and carr though

    If your heydon and carr username isn’t being recongized, you do need to use some sort of emergency recovery script and FTP to get back in. There is no other way.

    When is the last time you were able to login there?

    If you can’t do the work yourself, consider looking for a reputable person on http://jobs.wordpress.net/ or http://directory.codepoet.com or http://upwork.com

    (FYI, it’s not a good idea to respond to work offers from random forum users who have read about your issues.)

    Thread Starter jennycrosse

    (@jennycrosse)

    Mark,thank you very much indeed. I’ll have to do that ie ask a reputable person. thanks again

Viewing 12 replies - 1 through 12 (of 12 total)

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