Form data not being stored

Resolved chris1eps
(@chris1eps)

4 years, 8 months ago
Hi there,

I have set up a form which has all the features i require. Only issue is when i submit the form, i cannot see any data anywhere.

The submissions page doesn’t show any submissions (https://ibb.co/gP1HvNt) I receive the email however nearly all the data is missing – Just shows the data titles but not the actual data, like this:
```
New user registration on your site https://cityfoodlecture2022.com:

Your Details

Your Name
Email
Inviting guests on behalf of
hsbc
Number of Guests
Name of Guest 1

Name of Guest 1
Name of Guest 2

Name of Guest 2
Click here to view the submission.
```
The dashboard states that i have had submission. (https://ibb.co/KyKd806)

Export here:

{"type":"form","data":{"fields":[{"id":"section-1","element_id":"section-1","form_id":"wrapper-5230-5116","type":"section","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-5230-5116","section_title":"Your Details","cform-section-border-style":"none","section_border":"solid","cform-section-border-width":"3","required":false},{"id":"name-1","element_id":"name-1","form_id":"wrapper-1215-4010","type":"name","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-1215-4010","field_label":"Your Name","placeholder":"E.g. John Doe","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","prefix":false,"fname":"true","mname":false,"lname":"true","required_message":"Name is required.","prefix_required_message":"Prefix is required.","fname_required_message":"First Name is required.","mname_required_message":"Middle Name is required.","lname_required_message":"Last Name is required.","multiple_name":"true","fname_required":true,"lname_required":true,"required":false},{"id":"email-1","element_id":"email-1","form_id":"wrapper-4648-3711","type":"email","cols":12,"required":true,"required_message":"This field is required. Please enter email.","field_label":"Email","placeholder":"E.g. [email protected]","validation":false,"validation_message":"This is not a valid email.","wrapper_id":"wrapper-4648-3711","conditions":[]},{"id":"select-1","element_id":"select-1","form_id":"wrapper-4188-8053","type":"select","options":[{"label":"HSBC","value":"hsbc","limit":"","key":"3300-7910"},{"label":"Rathbones","value":"rathbones","limit":"","key":"4871-7464"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-4188-8053","value_type":"single","field_label":"Inviting guests on behalf of","options_bulk_editor":"HSBC; hsbc; 0\nRathbones; rathbones; 0","placeholder":"Please select","required":false},{"id":"page-break-1","element_id":"page-break-1","form_id":"wrapper-3935-1570","type":"page-break","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-3935-1570","btn_left":"« Previous Step","btn_right":"Next Step »","required":false},{"id":"number-1","element_id":"number-1","form_id":"wrapper-7807-7558","type":"number","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-7807-7558","calculations":"true","limit_min":1,"limit_max":"20","field_label":"Number of Guests","placeholder":"E.g. 10","required":false,"description":"How many guests would you like to register?"},{"id":"section-2","element_id":"section-2","form_id":"wrapper-1937-1407","type":"section","options":[],"cols":12,"conditions":[{"element_id":"number-1","rule":"is_great","value":"0"}],"wrapper_id":"wrapper-1937-1407","section_title":"Name of Guest 1","cform-section-border-style":"none","section_border":"none","cform-section-border-width":"1","formid":"wrapper-9290-1551","cform-section-border-color":"#000000","required":false},{"id":"name-2","element_id":"name-2","form_id":"wrapper-3031-1812","type":"name","options":[],"cols":12,"conditions":[{"element_id":"number-1","rule":"is_great","value":"0"}],"wrapper_id":"wrapper-3031-1812","field_label":"Name of Guest 1","placeholder":"E.g. 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You’ll receive an email when your account is activated.","submitData":{"custom-submit-text":"Register","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!"},"validation-inline":true,"form-expire":"no_expire","use-admin-email":"true","form-padding-top":"0","form-padding-right":"0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"20","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","payment_require_ssl":"true,","submission-file":"keep","options":[{"label":"user_email","value":" {email-1}"}],"site-registration":"enable","site-registration-name-field":"text-1","site-registration-title-field":"text-1","site-registration-role-field":"administrator","activation-method":"default","activation-email":"default","registration-username-field":"name-1-first-name","registration-email-field":"email-1","registration-password-field":"auto","registration-user-role":"fixed","registration-role-field":"um_sponsors-and-their-guests","automatic-login":false,"hide-registration-form":false,"hidden-registration-form-message":"You are already logged in.","form_name":"user-registration","form_status":"publish","cform-color-settings":"","response-loading-color":"#17a8e3","form-font-family":"custom","cform-description-font-family":"Roboto","cform-pagination-buttons-font-family":"Roboto","cform-validation-font-family":"Roboto","cform-response-font-family":"Roboto","spacing":"2","use-autofill":true,"fields-autofill":[{"element_id":"name-10","provider":"wp_user.first_name","is_editable":"yes"},{"element_id":"email-1","provider":"wp_user.email","is_editable":"yes"},{"element_id":"name-10-last-name","provider":"","is_editable":"yes"},{"element_id":"name-10-first-name","provider":"","is_editable":"yes"},{"element_id":"name-1-first-name","provider":"wp_user.first_name","is_editable":"yes"},{"element_id":"name-1-last-name","provider":"wp_user.last_name","is_editable":"yes"}],"user_role":[],"custom-mapping":"none","print_value":"true","registration-first-name-field":"name-1-first-name","registration-last-name-field":"name-1-last-name","use_ajax_load":true,"use_donotcachepage":true},"client_id":null,"notifications":[{"slug":"notification-1111-1111","label":"Admin Email","email-recipients":"default","recipients":"[email protected]","email-subject":"New User Registration on {site_url}","email-editor":"New user registration on your site {site_url}: {all_fields} Click {submission_url} to view the submission. --- This message was sent from {site_url}","email-subject-method-email":"New User Registration on {site_url}","email-editor-method-email":"New user registration on your site {site_url}: {all_fields} Click {submission_url} to view the submission. --- This message was sent from {site_url}","email-subject-method-manual":"New User Registration on {site_url} needs approval.","email-editor-method-manual":"New user registration on your site {site_url}: {all_fields} The account is still not activated and needs your approval. To activate this account, click the link below. {account_approval_link} Click {submission_url} to view the submission on your website's dashboard. This message was sent from {site_url}","conditions":[]},{"slug":"notification-1111-1112","label":"User Confirmation Email","email-recipients":"default","recipients":"{email-1}","email-subject":"Your new account on {site_title}","email-editor":"Your new account on our site {site_title} is ready to go. Here's your details: {all_fields} Login to your new account <a href=\"https://cityfoodlecture2022.com/login/\">here</a>. --- This message was sent from {site_url}","email-subject-method-email":"Activate your account on {site_url}","email-editor-method-email":"Dear {username} Thank you for signing up on our website. You are one step away from activating your account. We have sent you another email containing a confirmation link. Please click on that link to activate your account. This message was sent from {site_url}","email-subject-method-manual":"Your new account on {site_title} is under review.","email-editor-method-manual":"Your new account on {site_title} is under review. You'll receive another email once the site admin approves your account. You should be able to login into your account after that. --- This message was sent from {site_url}","conditions":[],"routing":[],"from-name":""}]},"status":"publish","version":"1.15.2"}

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Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 8 months ago

Hi @chris1eps

Sorry to hear you are having this issue.

I tested the form on my lab site and it worked fine:

https://monosnap.com/file/hLHJsmWr5R2rCrG3iEz2aO8KnrfhBk

I also checked the “Disable store submissions in my database” in settings is disabled so it should store the information in the database.

Could you please try a Full plugin conflict test, make sure to take a Full Backup first or run the test on a staging website.

You can follow the workflow on: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Let us know the result you got.
Best Regards
Patrick Freitas

Plugin Support Amin – WPMU DEV Support
(@wpmudev-support2)

4 years, 7 months ago

Hello @chris1eps ,

We haven’t heard from you for a while now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

Viewing 2 replies - 1 through 2 (of 2 total)

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