Form data not sending!

  • Resolved nolandolce

    (@nolandolce)


    2 years, 9 months ago

    Hello, we have several forms on the website – the link is just one. All of them were built with otter forms in editor. We actually copied and pasted each form to build each new page. None of the forms are sending us data. We have tested all forms, and all work (all show the success message), yet, we haven’t received any data via email. The default email says it sends to the admin email, so we changed this to a different email, and that didn’t work either. We still receive zero data. Could you please let me know where our data submissions are?? Thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Robert Soare

    (@soarerobertdaniel7)

    2 years, 9 months ago

    Hi,

    I checked the page and no error has been provided which mean that the workflow pass without problem but it is possible be something with the configuration of the email provider.

    Can you tell us what plugin you use for email configuration (WP Mail SMTP, POST SMTP Mailer) and the provider (Gmail, AWS, Sendinblue)?

    The data should be available on Admin Dashboard > Otter Blocks > Form Submission if you use Otter Pro and have not set the saving options as Email only in the Form block.

    Thread Starter nolandolce

    (@nolandolce)

    2 years, 9 months ago

    Hi no we don’t use Otter Pro, it is set to email only. WP Mail SMTP, Gmail. We’re open to upgrading if it will make this process more efficient. Thank you!!

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    2 years, 9 months ago

    Hi @nolandolce,

    Thank you for the update.

    I can confirm receiving and managing form submissions in the Dashboard is a premium feature of Otter. It’s available in all the subscriptions for the plugin.

    For more information about it, feel free to contact us on our website.

    Regards,
    Stefan

    Thread Starter nolandolce

    (@nolandolce)

    2 years, 9 months ago

    Ok thanks, we’ll upgrade, but we still need emails when someone submits. Why isn’t it working?

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    2 years, 8 months ago

    Hi @nolandolce,

    The form submissions should be sent via email if the SMTP settings are correctly configured. Here is our documentation of how to do that.

    I hope this will help.

    Thread Starter nolandolce

    (@nolandolce)

    2 years, 8 months ago

    Thanks, Stefan! All is working now. The problem, I think, is that we had installed an SMTP WP plug-in. Once we removed it, everything worked fine.

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    2 years, 8 months ago

    Hi @nolandolce,

    Thank you for the update and for sharing the solution, I’m glad to hear it works properly now.

    Have a great day ahead!

Viewing 7 replies - 1 through 7 (of 7 total)

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