Hi @iruam
I hope you’re well today and thank you for contacting us.
If you don’t see it when you’re logged-out, the first thing to check would be the “Enable logged-in submissions only” option in form’s “Behavior” settings – make sure that it is not enabled.
However, I suspect the issue here is different so if it’s not a matter of that option, please try following steps (one by one):
1. fully purge all cache on site/server if there is any
2. in Elementor – regenerate assets by going to “Elementor -> Tools” page and clicking on “Regenerate Files & Data” button.
If this still doesn’t help:
3. in form’s “Behavior” settings try switching the “Load form using AJAX” option to opposite to what it is currently (disable if enabled or enabled if disabled), update the form and check again
4. if that still doesn’t work, edit the page with the form and remove form shortcode; then instead of shortcode add the “Forminator Widget” module to the page. You’ll find that module under “WordPress” section in Elementor’s elements.
If that also doesn’t work, please share a link to the page in question with us so we could take a look.
Kind regards,
Adam
Thread Starter
iruam
(@iruam)
as always you are fantastic in your support thank you very much.
I solved with point 3 and also enabled ‘Prevent page caching on form pages’.
Did I do it right?
Thanks again
Hi @iruam
“Prevent page caching on form pages” will help additionally in this case to simply not cache the page where the form is located.
Kind Regards,
Kris
Thread Starter
iruam
(@iruam)
Thanks for your help.
I’ve posted the site, and I’m trying to send myself contacts, but I’m not getting anything. What can it depend on?
Hi @iruam
Hope this message finds you well.
I’ve posted the site
Do you mean the site is live, and published?
I’m trying to send myself contacts, but I’m not getting anything.
I am guessing you are saying that you are submitting the form and you are not getting the submission email. If so, Forminator triggers the mail function used in the site to send emails, usually the WP default one. To guarantee email deliverability, you might use an SMTP. This will also prevent the email from going to SPAM.
Let us know your comments.
Best regards,
Laura
Thread Starter
iruam
(@iruam)
Yes all right, before I changed the theme it worked now it doesn’t.
Where do I change smtp? In forminator?
Thank you very much
Hi @iruam,
Forminator doesn’t have any configuration for SMTP, you’ll have to use an SMTP plugin to configure SMTP so that the emails will get sent based on the SMTP configuration.
You can check the Branda plugin which also supports setting up SMTP settings as mentioned here:
https://wpmudev.com/docs/wpmu-dev-plugins/branda/#smtp
Or any other SMTP plugin according to your requirements should also work.
Kind Regards,
Nithin
Hi @iruam
You are welcome, keep us posted.
Best Regards
Patrick Freitas
Thread Starter
iruam
(@iruam)
Hi, I enabled the smtp plugin, but I still wasn’t receiving any e-mails. I think I have resolved the anomaly. Inside forminator an incorrect mail was indicated and 2 captcha checks v2 and v3 were active. I deleted the first one.
Now the contact page is sending correctly
