Hi @moshking
I hope you are doing well today.
- Can you check in your form email notification if the email is correct or if that email notification is set up?
- Can you check your spam folder?
- Does your SMTP settings are correct if you use any SMTP plugin?
- Can you please check if an error is being logged? An Email log plugin like Email Log can help you with this -> https://ww.wp.xz.cn/plugins/email-log/
Please do note that in general, the Forminator plugin only initiates the action of sending the email, It is your WordPress site that will be sending the email.
Having that in mind, WordPress uses the “wp_mail()” function which in most cases simply uses the standard PHP “mail()” function. However, depending on hosting settings sometimes you will need additional plugins like SMTP:
https://ww.wp.xz.cn/plugins/easy-wp-smtp/
As for data, edit your form and navigate to Settings tab and see if “Store Submissions in Database” is enabled or not.
If it’s not enabled, none of the submissions will be stored in the database and none of them will show up in Forminator -> Submissions.
Kind Regards,
Kris
Hello @moshking
We haven’t heard from you in some time, so I will mark this thread as resolved. If you have any more questions or need further assistance, please let us know!
Kind Regards,
Amin
Hi, thanks for your help. The clear explanation was very useful, and we have resolved the problem. I appreciate your quick help.
