Hey JD,
This commonly has to do with HubSpot rejecting the form, and you can find more information in our logging.
We have two separate logging methods, but they should both report the same thing.
1) Go to WP Admin > Forms > Settings and enable Logging… log will show up in the “Logging” tab of the Settings for Gravity Forms.
2) include define('GF_HUBSPOT_DEBUG', true); in either your functions.php or wp-config.php … the log here will show up in wp-content/uploads/
Set one or both of those logging methods above, and do another form submission and take a look at the log for me, please, to let me know what HubSpot returns.
Secondly, I’ve never been able to determine why the zero submittals happens, and it doesn’t happen for every user, but if you click the “0” under submittals when viewing the form sometimes you still do see a submission listed.
Keep me updated!
Thank you so much for your quick responsiveness. Here is the debug log from submitting the form.
2018-08-16 13:10:02.953464 – DEBUG –> GFFeedAddOn::maybe_process_feed(): Checking for feeds to process for entry #383 for gravityforms-hubspot.
2018-08-16 13:10:02.964086 – DEBUG –> GFFeedAddOn::maybe_process_feed(): Starting to process feed (#1 – HubSpot Partner Feed) for entry #383 for gravityforms-hubspot
2018-08-16 13:10:03.308311 – ERROR –> BigSea\GFHubSpot\GF_HubSpot::process_feed(): HubSpot caused an unknown error for “Request for Partner Information (Gravity Forms)” [cb8cb946-9af8-41fe-afa4-edd65b38a590]: HTTP/1.1 400 Bad Request
Haha maaaan, an “unknown error” HELPFUL HELPFUL.
As for the “Bad request” part of it… a little more helpful. This is the response that came from HubSpot itself when I tried to submit the data.
For the sake of it, have you tried rebuilding the feed? Remove the feed from the form, and go to your wp-content/gf-hubspot folder and delete the cached data there, and rebuild the form.
If that still happens, send me a message at [email protected] with potentially some access (I can’t see the link you provided me before because it’s a preview, which means I need account access).
-Chris.
