form editing doesn’t work

  • Resolved katia_d

    (@uroboro_comunicazione)


    4 years, 2 months ago

    I cannot edit my existing forms, I cannot create a new form with some customization adding new fields or the terms checkbox: only the default template seems to be active and I can only edit its html code.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sarah823

    (@sendinbluecustomercare)

    4 years, 2 months ago

    Hello @uroboro_comunicazione

    Thanks for reaching out and sorry to hear this.

    Please may you share a screnshot/recording of the behaviour of the plugin when trying to edit the form?

    Please may you ensure you are using our latest release and have cleared your browsers cache?

    Look forward to your reply,

    Sarah

    Thread Starter katia_d

    (@uroboro_comunicazione)

    4 years, 2 months ago

    Hi Sarah, the plugin I use is at its latest release; I cannot share the content you asked for because the form is totally blocked and nothing happens when I set some change and hit “save”

    Plugin Author Dulé

    (@lephenixdelafamille)

    4 years, 1 month ago

    Hi @uroboro_comunicazione
    Following up on this thread. We tested the form by doing following:

    • Adding new form
    • Adding a new field
    • Adding opt-in check box

    In our case, the new form does what it is supposed to do. I’ll mark this as resolved. Feel free to open again if you believe we can further help.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)

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