Form Email Comes Blank

  • Resolved Yogesh Damasiya

    (@yogid)


    3 years, 10 months ago

    Hello,

    I’m using your plugin and it is working fine until recently I check that after submitting the form I got the mail but the mail is coming blank.

    I don’t get what exactly the issue in there. Can you please help me with this?

    Waiting for your reply,

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Njones35

    (@njones35)

    3 years, 10 months ago

    Hello @yogid

    Can you please give me a link to your form so I can check this out?

    Thread Starter Yogesh Damasiya

    (@yogid)

    3 years, 10 months ago

    Thanks for the quick answer @njones35

    Here is the page link https://wesellkeowee.com/contact/

    Thanks

    Plugin Support Njones35

    (@njones35)

    3 years, 10 months ago

    Hi @yogid

    I don’t see any obvious issues with your form, and we’ve not received any reports of similar issues from other users recently. I suspect there may be something unique to your setup that is causing this.

    It would be helpful to test to see if anything on your site is interfering with Formidable and causing the issue. Could you please go through the following steps?
    https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict

    If the issue doesn’t show up while your website is running under these default conditions, you can reactivate your plugins, one at a time, and test after each activation to see when the issue reappears. When it does, the last plugin activated is the likely source of your problems.
    ———-

    We understand that testing like this on a live site isn’t always possible, so we recommend doing this testing on a copy of the site (a staging site) instead. If you put the staging site on staging.yoursite.com or dev.yoursite.com, you won’t need an extra Formidable license to activate it.

    Some hosts have an easy way to create a staging site. If yours doesn’t, you can copy your site using free plugins like
    All in One WP Migration, Duplicator, or any other plugin or system you like. Your host may also be willing to create a staging site for you if you ask.

    Let me know if you have any questions about this.

    Best,`

    Thread Starter Yogesh Damasiya

    (@yogid)

    3 years, 10 months ago

    I have tested form making my default theme to active theme as well as inactive all the plugins but still after submitting the form no data comes to the mail.

    I have also enabled Append IP Address, Browser, and Referring URL to message into a setting as well and that data comes to the mail but not the form data.

    See this Screenshot: https://prnt.sc/cKUuiq9JfZRT

    If you like I can add your email to the form and you can check that.

    Let me know what should we need to do.

    Thanks

    Plugin Support Njones35

    (@njones35)

    3 years, 10 months ago

    Hi @yogid

    Could you please open a ticket in our helpdesk here: https://formidableforms.com/new-topic/

    An XML export of your form can be sent over there and would help get this figured out.

    Thread Starter Yogesh Damasiya

    (@yogid)

    3 years, 10 months ago

    @njones35

    I also see blank entries in the backend.

    See this screenshot: https://prnt.sc/cZwpVSLzip1F

Viewing 6 replies - 1 through 6 (of 6 total)

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