• Resolved hypevent

    (@hypevent)


    Since I started using Autoptimize my gravity form has had an issue. Whenever I complete a form, I get redirected back to the start the form again. I already checked with Gravity Forms support and confirmed that it was not a form issue.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Optimizing Matters

    (@optimizingmatters)

    Can you try adding plugins/event-espresso-decaf/ to the comma-separated JS optimization exclusions?

    Thread Starter hypevent

    (@hypevent)

    Since the issue I am having is with gravity forms, may I ask why adding event expresso vs gravity forms to the comma-separated JS optimization exclusions?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    well, browsers stop executing code in one file if they encounter (serious) issues. as AO aggregates as much JS as possible, in case of an error the JS after the offending code does not execute. In your case, based on a JS error which I saw in the browser console, I deducted expresso was the JS causing an error causing the rest not to be executed.

    hope this clarifies πŸ™‚
    frank

    Thread Starter hypevent

    (@hypevent)

    Hi Frank,
    Thank for the clarification. I added plugins/event-espresso-decaf/to the comma-separated JS optimization exclusions but I am still experiencing the issue.

    Thread Starter hypevent

    (@hypevent)

    Hi Frank,
    Thank for the clarification. I added plugins/event-espresso-decaf/to the comma-separated JS optimization exclusions but I am still experiencing the issue.

    **What I just noticed is that when I complete the form, I am redirected to the first page/questions, all of my answers are saved/

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    hey hypevent ; I see the page is password protected now, so I can’t inspect it anymore?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    hmm, the good thing is there indeed are no JS errors any more, the bad thing is that that makes it harder to troubleshoot. can you try adding plugins/gravityforms to the comma-separated JS optimization exclusion list?

    Thread Starter hypevent

    (@hypevent)

    I added it but I believe the issue is still there.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    in that case you can either:
    * systematically try to exclude JS until you find the right one (trial & error)”a
    * try if it works with “aggregate JS” off
    * or you can simply disable optimization of that specific page by using this trick

    Thread Starter hypevent

    (@hypevent)

    Turns out it is a W3 Total Cache issue/conflict. I am still working on it but I appreciate your help.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    ah, interesting. feel free to follow up once you have the root cause!

    Thread Starter hypevent

    (@hypevent)

    The conflict was the recent update to W3 Total cache.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Form Issue’ is closed to new replies.