Where can we see the website in question?
Hi Takayuki-san!
The form is here: Open a Support Case – KB
We can see it on the site, and use it, but it is not listed with our other forms in WP-admin.
Hope the problem is obvious for you, because we are baffled.
\Lee
What other plugins and theme do you use on the site?
It’s quite a list…
Admin and Site Enhancements (ASE)
AFS Analytics
Akismet Anti-spam: Spam Protection
All in One SEO
Change Mail Sender
Classic Editor
Comment Link Remove
Contact Form 7
Contact Form 7 Multilingual
CookieYes | GDPR Cookie Consent
Elementor
Elementor Pro
Happy Elementor Addons
Happy Elementor Addons Pro
Premium Addons for Elementor
Elementor Pro
FileBird Lite
Filester - File Manager Pro
Google Analytics for WordPress by MonsterInsights
Happy Elementor Addons
Happy Elementor Addons Pro
Head, Footer and Post Injections
Hide from Search
Insert Pages
KB - Advanced Search
KB - Elegant Layouts
KB - Multiple Knowledge Bases
Knowledge Base for Documents and FAQs
Listo
Login or Logout Menu Item
Magic Tooltips For Contact Form 7 Pro
MemberPress Basic
Menu Items Visibility Control
MultiLine files for Contact Form 7
OptinMonster
PDF Embedder
Premium Addons for Elementor
Redirection
Reveal IDs
Security Optimizer
Shortcodes Ultimate
Speed Optimizer
UpdraftPlus - Backup/Restore
User Role Editor
User Verification by PickPlugins
Users Insights
WP Database Backup - Unlimited Database & Files Backup by Backup for WP
WP File Manager
WP Frontend Delete Account
WP Remote Users Sync
WPCode Lite
WPForms Lite
WPML Media Translation
WPML Multilingual CMS
WPML String Translation
Theme is Astra
Version: 4.10.0
Try deactivating the WPML plugins.
