Form won’t submit

  • jgmarden

    (@jgmarden)


    9 months, 2 weeks ago

    I’ve installed Contact Form 7 on over 25 websites, all on the Godaddy WordPress Managed Hosting platform. Each one has worked perfectly without a glitch.

    This install is also on that same Godaddy WordPress Managed Hosting platform. When I hit submit, the circle just spins and hangs there without sending the form submission.

    I’ve tried to uninstall then reinstall it and I get the same thing. I’ve changed no settings except the to email address destination.

    The site is password protected, not for security, it’s for not getting indexed by search engines while it’s under construction which is why I’m ok posting it here.

    PW is “sunnyday1”

    • This topic was modified 9 months, 2 weeks ago by jgmarden.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
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  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    9 months, 2 weeks ago

    I tested the form and confirmed it is working without any issues. Please change the topic status to “resolved”.

    Thread Starter jgmarden

    (@jgmarden)

    9 months, 2 weeks ago

    Thanks for the quick reply.

    It is submitting now (I’m not sure why now and wasn’t before).

    I’m not receiving any email from the form now. It’s not in SPAM. I changed the email to a different address and still didn’t receive it there.

    I can show you by changing the “TO” to an address that you can access to show you that the form is not sending out form responses.

    Please advise and thanks again.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    9 months, 2 weeks ago

    What other plugins (including must-use plugins) and theme do you use on the site?

    Thread Starter jgmarden

    (@jgmarden)

    9 months, 2 weeks ago

    I normally use Chrome. I just cleared my cache and tried it on Firefox and it’s behaving like it did initially, the submit circle is just spinning without submitting the form.

    Plugins:
    Breadcrumb NavXT
    Akismet Anti-spam: Spam Protection – DEACTIVATED
    Classic Editor
    Classic Widgets
    Contact Form 7
    Donations via PayPal
    Fonts Plugin | Use Google Fonts, Adobe Fonts or Upload Fonts
    Password Protect WordPress Lite
    Shortcodes Ultimate
    Wordfence Login Security
    Wordfence Security
    WP Rollback

    Theme: Edge Version: 2.1.2 By Theme Freesia – I use Contact Form 7 with this theme on 2 other sites and Contact Form 7 works perfectly on those.

    Thanks very much for the help.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    9 months, 2 weeks ago

    Please share the screenshot of the Plugins page.

    Thread Starter jgmarden

    (@jgmarden)

    9 months, 2 weeks ago

    Plugin page:

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    9 months, 2 weeks ago

    What do you have in the “Must-Use (2)” and “Drop-in (1)” tabs?

    Thread Starter jgmarden

    (@jgmarden)

    9 months, 2 weeks ago

    Must-Use:

    Drop-In:

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    9 months, 1 week ago

    See Setting up mail

    What email settings do you have in the Mail tab panel?

    To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

    Thread Starter jgmarden

    (@jgmarden)

    9 months, 1 week ago

    Form Tab:

    • This reply was modified 9 months, 1 week ago by jgmarden.
    Thread Starter jgmarden

    (@jgmarden)

    9 months, 1 week ago

    Mail Tab:

    “Messages” and “Additional Settings” tabs unchanged.

    • This reply was modified 9 months, 1 week ago by jgmarden.
    • This reply was modified 9 months, 1 week ago by jgmarden.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    9 months, 1 week ago

    This explains everything. You don’t receive emails because the contact form doesn’t send them to you.

    Thread Starter jgmarden

    (@jgmarden)

    9 months, 1 week ago

    No, as you put in your last comment, I hid those email addresses by putting in those dummy addresses just for this post.

    As you said:
    “To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised.”

    The way the mail settings is set up, the real and proper email addresses are put in both the “To” and “From” fields. The proper email address are there and I’m not getting any emails.

    This is how the “Mail” tab is set: 

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    9 months, 1 week ago

    I just cleared my cache and …

    Do you mean the “Object Cache Pro” cache? Do you remember why you installed this Must-Use plugin? Is it Godaddy’s recommendation?

    I’m asking this because your problem is complicated, and to investigate it, you first need to eliminate the impact from the cache.

    Thread Starter jgmarden

    (@jgmarden)

    9 months, 1 week ago

    Object Cache Pro came with the Godaddy managed WordPress install. I can’t remove or disable it. I did flush the cache on that plugin.

    Godaddy installed that same plugin, Object Cache Pro on another managed WordPress site. On that site Contact Form 7 works great.

    I also flushed the entire cache on the Godaddy host and flushed the cache on my browser (which I know probably didn’t do anything,) and I’m still not getting any emails from the form.

    • This reply was modified 9 months, 1 week ago by jgmarden.
Viewing 15 replies - 1 through 15 (of 19 total)
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