Form not coming through

  • Resolved debslouw

    (@debslouw)


    3 years, 8 months ago

    This was working a while back but now no emails are coming through. When I add the smart tag for the reply to it gives me this: {field_id=”email_wqU0WnrANU-2″} – when I remove the wqU0WnrANU-2 the email does come through but when I hit reply it shows the admin email not the senders email. On other websites I have this on are working perfectly fine its just this one that doesn’t want to work.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    3 years, 8 months ago

    Hi @debslouw,

    Sorry but I am a little unclear about your query, do you mean the email is not coming after the submission or the right email address is not showing on the Reply to(screenshot:https://prnt.sc/S3topLHHsYYM)

    If the emails are not coming, refer to this documentation guide for the setup and configuration: https://docs.wpeverest.com/everest-forms/docs/emails-are-not-being-delivered/

    And regarding the Reply To, this “email_wqU0WnrANU-2” is the meta key/fields name for that emails field that is present on your form, if you remove “wqU0WnrANU-2” it will not find the field value for that particular email field so it takes the default email i.e. admin email.

    Do let us know and I will get back to you.

    Regards!

Viewing 1 replies (of 1 total)

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