Form not saving when adding a smart_tag

  • Resolved webmonitorbondis

    (@webmonitorbondis)


    9 years ago

    Hello,

    Not sure if I am the only on with this problem. But on one of our websites, when I add a smart_tag, the form will not save. This does not happen every time, only when de smart tag uses double quotes. For instance: {field_id=”7″}.

    Looking at the JS in debug mode in chrome, the problem seems to be located in the file: ‘admin-builder.js’. Line: 2203 (also tried different browsers, same result). I always get the message: An error occurred and the form could not be saved.

    I’m guessing that because the smart_tag uses double quotes, it has trouble parsing with ajax. Looking at the string, the double quote is escaped as /”, so it should work as far as i know. And it does work on other sites we have, but it does not work on all.

    I’m relatively familiar with JS, but not so much with AJAX and English is not my native language. So if I am saying something that’s incorrect, I apologize.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jess Quig

    (@jquigam)

    9 years ago

    Hi webmonitorbondis,

    I can’t say that I’ve seen this issue before, but we’d be happy to help!

    To better troubleshoot this kind of issue, we’ll need to collect more details. Could you please submit a ticket to our support system? When you open that page, you can use the ‘I have a basic question’ option and submit a ticket form from there.

    Sorry for the extra step, and thanks! 🙂

    Thread Starter webmonitorbondis

    (@webmonitorbondis)

    9 years ago

    Hello Jess,

    I cannot submit a ticket, because I don’t have an account. From what I understand you need to purchase WP forms to get an account an submit a ticket.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    9 years ago

    *Looks*

    No, you could.

    When you open that page, you can use the ‘I have a basic question’ option and submit a ticket form from there.

    Thread Starter webmonitorbondis

    (@webmonitorbondis)

    9 years ago

    Hi Jan,

    Thanks for the tip. I did not think about that.
    I have submitted a ticket, with a link to the original thread in the message.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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