Form not working on Android

  • Mike

    (@miken08)


    4 years, 1 month ago

    Hey, for the past few days, the form isn’t working for any Android devices. It works fine for Apple and PC…. But it won’t work on android. I’ve tried about 5 different web browsers, 4 different phones. When you fill out form, it just continues processing, no email gets sent, no forwarding to PayPal for deposit. Nothing. Any help would be very very appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Mike

    (@miken08)

    4 years, 1 month ago

    Update… I forgot to include… Occasionally this week I would recieve an email with the top half filled out with all information and the bottom half left looking exactly like this in code…

    [event-address]
    [event-city]
    11010

    [guest-name]

    [your-message]`

    Please help… Thank you

    Thread Starter Mike

    (@miken08)

    4 years, 1 month ago

    Looking into it some more.. I realize a few errors in the code where certain words have red markings ubderneath.. But I’m not sure if this is anything, or I’ve just gone so far into this hole and really need help. Errors are:

    EventDate is first red error
    EventTime include_blank is second red error
    Zipcode is third red error on both lines
    [textarea] is fourth red error. The code written is listed below… 

    (No title)
<label> First Name (required)
    [text* first-name] </label>

<label> Last Name (required)
    [text* last-name] </label>

<label> Phone Number (required)
    [text* phone-number] </label>

<label> Email Address (required)
    [email* your-email] </label>

Event Date (required)
[date* EventDate]

Event Time (required)
   [select* EventTime include_blank "10 AM - 12 PM (Early Bird)" "1 PM - 3 PM" "4 PM - 6 PM" "7 PM - 9 PM"]

<label> Event Address (required)
    [text* event-address] </label>

<label> Event City (required)
    [text* event-city] </label>

<label> Event Zipcode (required)
    [text* event-zipcode] </label>

<label> Guest of Honor Name & Age (required)
    [text* guest-name] </label>

<label> Your Message
    [textarea your-message] </label>

[submit "Send"]
    Thread Starter Mike

    (@miken08)

    4 years, 1 month ago

    Then again… This code has been working for four years without any issues. So maybe I’m looking too far into this????

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years, 1 month ago

    What other plugins and theme do you use on the site?

    Thread Starter Mike

    (@miken08)

    4 years, 1 month ago

    Hey, thank you, it’s my site. I have a developer who couldn’t figure this out either. So I’m trying the best of my ability to include information you need.
    We use Elementor and Astra.
    Plug ins –
    Accelerated mobile pages
    Actitivy log
    Akismet anti-spam
    Call now button
    Classic Editor
    Contact form 7
    Contact form 7 PayPal & Stripe add-on
    Cp contact with PayPal
    Elementor
    Imagify
    Meta Tag Manager
    Ninja forms (new to see if it’d work, it won’t)
    Ninja forms PayPal express (same as above)
    Rank math SEO
    Responsive accordion and collapse
    Testimonial rotator
    Wp Google review slider
    Wp headers and footers
    Wp review slider pro
    Wp forms lite
    Yoast Duplicate post

    I can’t really comment on what are active and what’s not, as I honestly don’t know. I created the site myself a few years ago, and then added help from people that know wp much, much better than myself after that to help me build a better site.

    I also received this email from PayPal last week… I don’t know if this has anything to do with what’s currently going on?

    “`Please check your server that handles PayPal Instant Payment Notification (IPN) messages. Messages sent to the following URL(s) are not being received:

    https://rollingvideogameslongisland.com/?rest_route=/paypalipn/v1/cf7pp_production

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information.

    Once you or your service provider fix this problem, you or your service provider can resend the failed messages from the IPN History page. If this problem continues, PayPal may disable the IPN feature for your account.

    Thank you for your prompt attention to this issue.`”

    I’m not sure what that means or if it could be leading to this issue?

    Thank you

    • This reply was modified 4 years, 1 month ago by Mike.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years, 1 month ago

    Try switching to the default theme and deactivating all plugins excluding Contact Form 7, Akismet anti-spam, and Classic Editor.

    Why you are advised to deactivate plugins and switch to the default theme.

    ARSGeek

    (@chambergeek)

    4 years, 1 month ago

    We did deactivate all plugins except CF7 & Classic Editor. As well as switched to the default Twenty Twenty-Two theme. Nothing worked.

    On a last hunch I exported a copy of the site and installed it on my own hosting environment (A2 Hosting). The CF7 form works perfectly in that environment.

    The root cause is GoDaddy.

Viewing 7 replies - 1 through 7 (of 7 total)

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