Form placeholder image

Resolved Bob
(@bobroos)

8 years ago

Hi,

I am fairly new to WP (but not to webdev) and was wondering where I can change the image that labeled “placeholder image” on the page with the Give form

https://projectoutoforder.com/donations/get-us-a-cup-of-coffee/

As far as I can find the featured image should be used but the Give form does not have this, adding the form to a a page (with featured image) does not trigger the form to get an image.

Any ideas?

Thank you,
Bob

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor Matt Cromwell
(@webdevmattcrom)

8 years ago

HI @bobroos — yes the Give Featured Image is what will replace that placeholder image. If your Give form edit screen doesn’t have the featured image, perhaps it got disabled in your “Screen Options”. Double-check that by clicking on the “Screen Options” tab at the top-right of your Give form edit screen. See here:

Note that this is a WordPress feature, not unique to Give, so it’s possible your theme or another plugin is customizing that screen somehow for some reason. But ideally you should be able to simply enable it there and all will be well.

Thanks!

Thread Starter Bob
(@bobroos)

8 years ago

Hi @webdevmattcrom,

Thank you for you response, I check the screen settings on the dashboard

https://www.dropbox.com/s/mo5jn2kcxu4x9ka/dashboard-screen-options.JPG?dl=0

And I checked the screen setting on the donations main page

https://www.dropbox.com/s/rdvmk5x5rlk9z42/donations-screen-settings.JPG?dl=0

None show the “featured image” checkbox.

I did find in the regular donation settings a setting for enabling/disabling “featured images”, It was enabled.

https://www.dropbox.com/s/zpxwx3s408teufb/donations-settings.JPG?dl=0

So I guess this could mean the template I use is fiddling with the “screen settings”?

Thank you!
Bob

Plugin Contributor Matt Cromwell
(@webdevmattcrom)

8 years ago

Yes @bobroos — most likely it’s your theme. Is your theme a free theme that I can download and test from ww.wp.xz.cn? Or do you have a link to where you got it from?

Thread Starter Bob
(@bobroos)

8 years ago

Hi Matt,

Unfortunately not free

https://themeforest.net/item/soho-fullscreen-photo-video-wordpress-theme/10020792

but I’ll try to contact them see if it makes sense what I will tell them 🙂

Thank you so far!
Bob

Plugin Contributor Matt Cromwell
(@webdevmattcrom)

8 years ago

Keep me posted on your progress. Thanks!

Thread Starter Bob
(@bobroos)

8 years ago

The issue is solved.
A new version of the theme came out after their devs looked into the issue on my site.

Thank you for your support!
Bob

Viewing 6 replies - 1 through 6 (of 6 total)

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