Form preview not working

  • Resolved dav74

    (@dav74)


    4 years, 6 months ago

    Hi there,

    I have a strange issue. On trying to create a form, the preview area on the right just shows our website home page within the iframe. The ShortCode is still generated, but when we paste that into the page no form appears – only the shortcode.

    Weirdly on our staging site the preview area has no problems and works as it should. It does not show our home page but the actual form we created.

    Any ideas? The API seems to be working as I just tested placing an order on our live site in WC and checking the “signup to our newlsletter” field. My email was added to the audience list.

    However I cannot get the signup form to work from within your plugin. Help needed! Many thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter dav74

    (@dav74)

    4 years, 6 months ago

    Here is the issue with the preview: https://ibb.co/Dt7skyZ
    As you can see it should be showing the form but instead showing our homepage.

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    4 years, 6 months ago

    Hey @dav74,

    Thanks for reaching out to us.

    Can you please let us know which version of our plugin you are using? Can you check your browser console to see if there are any errors?

    Thread Starter dav74

    (@dav74)

    4 years, 6 months ago

    Thanks for the reply @hchouhan
    We are using Version 4.8.6. I’m not much of a developer so not sure where to look in the browser console but no errors are coming up if I have the browser console open and am looking at your plugin in the backend.

    • This reply was modified 4 years, 6 months ago by dav74.
    Thread Starter dav74

    (@dav74)

    4 years, 6 months ago

    When I look at the browser console I see just these things: https://ibb.co/MM8HhT2

    Thread Starter dav74

    (@dav74)

    4 years, 6 months ago

    So there are no errors when loading that form preview page in Chrome, but still the form preview area is displaying my website rather than the form. What could be causing that?

    I really want to use this feature so important I can find a fix.

    Thread Starter dav74

    (@dav74)

    4 years, 6 months ago

    UPDATE!

    You can close this ticket. Problem was my fault. I had disabled a MC4WC script from loading on the backend of our site, hence the problem! So all is working fine nw I sorted that one out 🙂

    Thank you in any case.

    Plugin Contributor Lap

    (@lapzor)

    4 years, 6 months ago

    Thanks for letting me know!!

Viewing 7 replies - 1 through 7 (of 7 total)

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