• Resolved loufabian1

    (@loufabian1)


    I have a WP website, and updated the plugin this morning… now the form will not work. I need to determine how to get this form working again.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter loufabian1

    (@loufabian1)

    The below is the failure message:

    Fatal error: Uncaught Give\Framework\Database\Exceptions\DatabaseQueryException: Query failed in database in /var/www/wp-content/plugins/give/src/Framework/Database/Exceptions/DatabaseQueryException.php:32 Stack trace: #0 /var/www/wp-content/plugins/give/src/Framework/Database/DB.php(122): Give\Framework\Database\Exceptions\DatabaseQueryException::create(Array) #1 /var/www/wp-content/plugins/give/src/Framework/Database/DB.php(81): Give\Framework\Database\DB::runQueryWithErrorChecking(Object(Closure)) #2 /var/www/wp-content/plugins/give/src/Revenue/Repositories/Revenue.php(43): Give\Framework\Database\DB::__callStatic('insert', Array) #3 /var/www/wp-content/plugins/give/src/Revenue/DonationHandler.php(29): Give\Revenue\Repositories\Revenue->insert(Array) #4 [internal function]: Give\Revenue\DonationHandler->handle(1502) #5 /var/www/wp-content/plugins/give/src/Helpers/Hooks.php(37): call_user_func_array(Array, Array) #6 /var/www/wp-includes/class-wp-hook.php(294): Give\Helpers\Hooks::Give\Helpers\{closure}(1502) #7 /var/www in /var/www/wp-content/plugins/give/src/Framework/Database/Exceptions/DatabaseQueryException.php on line 32
    There has been a critical error on this website.
    
    Learn more about troubleshooting WordPress.
    Plugin Support Rick Alday

    (@mrdaro)

    Hi @loufabian1,

    Happy to help here.

    Here’s what you can do. Backup your site first.

    1) Deactivate all plugins except for GiveWP.
    2) Go to Donations -> Settings -> Advanced, and enable Advanced Database Updates.
    3) Go to Donations -> Tools -> Data, and run the database updates
    4) Go to Donations -> Settings -> Advanced, and disable Advanced Database Updates.

    Also, include your system information found in Donations -> Tools -> System Info.

    This data gives us a general overview of your environment and can help us troubleshoot faster.

    Thanks!

    Thread Starter loufabian1

    (@loufabian1)

    Hello,

    Just an FYI, I’ve started to update the database items manually, but there seems to be 100’s of them. So, I wanted to get this information over to you sooner vs later.

    Is there a way to mass update the database calls in the WP Admin?

    ### WordPress Environment ###
    
    Home URL: https://www.pidola.org
    Site URL: https://www.pidola.org
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%category%/%postname%/
    Show on Front: page
    Page on Front: Homepage (#2)
    Page for Posts: Unset
    Table Prefix Length: wp_
    Table Prefix Length: 3
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval
    
    ### Server Environment ###
    
    Hosting Provider: GoDaddy/Media Temple
    TLS Connection: Connection uses TLS 1.2
    TLS Connection: Bad
    Server Info: Apache
    PHP Version: 7.3.12
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 100 MB
    cURL Version: 7.45.0, OpenSSL/1.0.1e
    SUHOSIN Installed: –
    MySQL Version: 5.7.26
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### GiveWP Configuration ###
    
    GiveWP Version: 2.10.1
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: 2.10.0
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://www.pidola.org/donation-confirmation/
    Failure Page: https://www.pidola.org/donation-failed/
    Donation History Page: https://www.pidola.org/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Standard
    Default Payment Gateway: PayPal Standard
    PayPal IPN Verification: Enabled
    PayPal IPN Notifications: IPN received for #1476 ( 9ME49046FN0912059 ) on 03/29/2021 at 01:53. Status VERIFIED
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A
    
    ### Active GiveWP Add-ons ###
    
    ### Other Active Plugins ###
    
    ### Inactive Plugins ###
    
    Go Daddy Quick Setup: by GoDaddy.com, LLC – 1.04
    Google Language Translator: by Translate AI Multilingual Solutions – 6.0.8
    Gutenberg: by Gutenberg Team – 10.2.1
    
    ### Active MU Plugins ###
    
    System Plugin: by  – 4.5.3
    
    ### Theme ###
    
    Name: Enfold
    Version: 4.8.1
    Author URL: https://kriesi.at
    Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
    Plugin Support Rick Alday

    (@mrdaro)

    Hi @loufabian1,

    I’m not sure if we’re on the same page but once you get to step 3 of my previous instructions you should see about 7 update actions to run:
    https://test.rickalday.com/wp-content/uploads/2021/04/Screen-Shot-2021-04-19-at-10.03.50-AM.png

    GiveWP core only has about 7, those are the ones you need to run.

Viewing 4 replies - 1 through 4 (of 4 total)

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