Form Submission Failure
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I have a WP website, and updated the plugin this morning… now the form will not work. I need to determine how to get this form working again.
The page I need help with: [log in to see the link]
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The below is the failure message:
Fatal error: Uncaught Give\Framework\Database\Exceptions\DatabaseQueryException: Query failed in database in /var/www/wp-content/plugins/give/src/Framework/Database/Exceptions/DatabaseQueryException.php:32 Stack trace: #0 /var/www/wp-content/plugins/give/src/Framework/Database/DB.php(122): Give\Framework\Database\Exceptions\DatabaseQueryException::create(Array) #1 /var/www/wp-content/plugins/give/src/Framework/Database/DB.php(81): Give\Framework\Database\DB::runQueryWithErrorChecking(Object(Closure)) #2 /var/www/wp-content/plugins/give/src/Revenue/Repositories/Revenue.php(43): Give\Framework\Database\DB::__callStatic('insert', Array) #3 /var/www/wp-content/plugins/give/src/Revenue/DonationHandler.php(29): Give\Revenue\Repositories\Revenue->insert(Array) #4 [internal function]: Give\Revenue\DonationHandler->handle(1502) #5 /var/www/wp-content/plugins/give/src/Helpers/Hooks.php(37): call_user_func_array(Array, Array) #6 /var/www/wp-includes/class-wp-hook.php(294): Give\Helpers\Hooks::Give\Helpers\{closure}(1502) #7 /var/www in /var/www/wp-content/plugins/give/src/Framework/Database/Exceptions/DatabaseQueryException.php on line 32 There has been a critical error on this website. Learn more about troubleshooting WordPress.Hi @loufabian1,
Happy to help here.
Here’s what you can do. Backup your site first.
1) Deactivate all plugins except for GiveWP.
2) Go to Donations -> Settings -> Advanced, and enable Advanced Database Updates.
3) Go to Donations -> Tools -> Data, and run the database updates
4) Go to Donations -> Settings -> Advanced, and disable Advanced Database Updates.Also, include your system information found in Donations -> Tools -> System Info.
This data gives us a general overview of your environment and can help us troubleshoot faster.
Thanks!
Hello,
Just an FYI, I’ve started to update the database items manually, but there seems to be 100’s of them. So, I wanted to get this information over to you sooner vs later.
Is there a way to mass update the database calls in the WP Admin?
### WordPress Environment ### Home URL: https://www.pidola.org Site URL: https://www.pidola.org WP Version: 5.7 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US Permalink Structure: /%category%/%postname%/ Show on Front: page Page on Front: Homepage (#2) Page for Posts: Unset Table Prefix Length: wp_ Table Prefix Length: 3 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval ### Server Environment ### Hosting Provider: GoDaddy/Media Temple TLS Connection: Connection uses TLS 1.2 TLS Connection: Bad Server Info: Apache PHP Version: 7.3.12 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 PHP Max Upload Size: 100 MB cURL Version: 7.45.0, OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.7.26 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### GiveWP Configuration ### GiveWP Version: 2.10.1 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access Upgraded From: 2.10.0 Test Mode: Disabled Currency Code: USD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://www.pidola.org/donation-confirmation/ Failure Page: https://www.pidola.org/donation-failed/ Donation History Page: https://www.pidola.org/donor-dashboard/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: PayPal Standard Default Payment Gateway: PayPal Standard PayPal IPN Verification: Enabled PayPal IPN Notifications: IPN received for #1476 ( 9ME49046FN0912059 ) on 03/29/2021 at 01:53. Status VERIFIED Donor Email Access: Enabled Stripe Webhook Notifications: N/A ### Active GiveWP Add-ons ### ### Other Active Plugins ### ### Inactive Plugins ### Go Daddy Quick Setup: by GoDaddy.com, LLC – 1.04 Google Language Translator: by Translate AI Multilingual Solutions – 6.0.8 Gutenberg: by Gutenberg Team – 10.2.1 ### Active MU Plugins ### System Plugin: by – 4.5.3 ### Theme ### Name: Enfold Version: 4.8.1 Author URL: https://kriesi.at Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child ThemeHi @loufabian1,
I’m not sure if we’re on the same page but once you get to step 3 of my previous instructions you should see about 7 update actions to run:
https://test.rickalday.com/wp-content/uploads/2021/04/Screen-Shot-2021-04-19-at-10.03.50-AM.pngGiveWP core only has about 7, those are the ones you need to run.
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