Form Submit Stopped Working & cannot export submissions

  • Resolved fidmfashionclub

    (@fidmfashionclub)


    8 years, 1 month ago

    Updated the plugin last week and since then the forms will not submit information nor store it. Also, only on a number of forms I can no longer export the submissions. This is a serious operational issue for our company. We have to have that data ASAP!

    I cannot add the page link because the pages with forms not submitting are password protected.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    8 years, 1 month ago

    Hi!

    We apologize for the inconvenience.

    This problem could be related to permission settings of Form Maker files on your web server. Please check that the following way.

    Connect to your website files via FTP connection and open the following two directories:

    wp-content/uploads/form-maker-frontend/js/
    wp-content/uploads/form-maker-frontend/css/

    Please make sure all .css and .js files in these folders have their permissions set to 777.

    This will help you to fix the problem with the submit button.
    Concerning the issue with the export submissions, could you please specify if you received any JS errors upon exporting, or the page was simply reloaded?

    Thanks in advance!

Viewing 1 replies (of 1 total)

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