Form update error: failed

  • Resolved steve6443

    (@steve6443)


    6 years, 6 months ago

    Hello,

    I am using Form Maker Pro. I needed to deinstall it and reinstall it due to errors and since then, I cannot edit any forms, instead if I update the form, the error message I receive is ‘failed’.

    My process: select the form. Duplicate it. Then if I edit it – for example, I change the title from registratie to registration and update it, it gives an error message ‘failed” – nothing else.

    System permissions are correct. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 6 months ago

    Hi @steve6443,

    Thanks for reporting the issue.

    We are aware of this bug and now our team is working on the new version of the plugin which will fix this issue.

    Below, I’ll send you the early version available that will solve that issue

    https://drive.google.com/file/d/1JgpsID99cSIz_tzTv6YbEKo881IQUcUh/view?usp=sharing

    Please download from this link, deactivate and delete the previous version and install this version, no data will be lost.

    Please note that this is the FREE version if you have the premium version then please contact our support team to get the updated premium version, or hold on a few days and we’ll release an update.

    Thread Starter steve6443

    (@steve6443)

    6 years, 6 months ago

    Unfortunately I have the premium version 🙁

    But thanks for the info. Please let me know when that update is available.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 6 months ago

    Hi Steve,

    You don’t need to wait for an update.

    Please contact our support team using the following form and write them about your issue, they will send you the correct version right away. There are just some more minor things to be fixed before the official release, that’s why we haven’t updated it yet.

    Thread Starter steve6443

    (@steve6443)

    6 years, 5 months ago

    how long will it take for them to respond? Or should I just wait for the update?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 5 months ago

    Hello Steve,

    If you haven’t yet received a reply, please just note that the new version will be released today, please just make sure to update the plugin and the problem will be solved.

    I am sorry for all the inconvenience that you have faced.

    Thread Starter steve6443

    (@steve6443)

    6 years, 5 months ago

    Hello, I thought it would be released today. But when will it be released? It’s 16:14 CET and still no update. I cannot work like this, have done what you requested yet your customer service refuses to answer and the promised update is still not forthcoming.

    It is a JOKE that you offer a product upgrade for the basic plugin but those who buy PRO are kept waiting for nearly 2 weeks for an essential upgrade – without it, this Pro version is JUNK.

    I would like to confirm: Your customer service has still not responded to my emails. If this is your idea of ‘customer friendly service’, then in future I will ensure that, if I have a choice between plugins from 10Web and other suppliers, I will try the other product first plus I will never buy a Pro product from 10Web again.

    Please get your customer service to send me the correct version NOW. Thank you.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 5 months ago

    Hello Steve,

    I have just emailed you the fixed version.

    I am sorry yesterday we had small technical issues and the release will run today.

    Sorry again, please check the update in a few hours.

Viewing 7 replies - 1 through 7 (of 7 total)

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