Form won’t submit

  • Resolved joranvh

    (@joranvh)


    5 years, 1 month ago

    When i submit the review form i get: Your review could not be submitted and the error has been logged. Please notify the site administrator. and the console log says ERROR [Database:272] Unknown column ‘terms’ in ‘field list’

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    5 years, 1 month ago

    1. Have you updated to v5.10.0?
    2. Is this a fresh install of Site Reviews or an update?

    Thread Starter joranvh

    (@joranvh)

    5 years, 1 month ago

    it is updated to the latest version and its a fresh install

    Plugin Author Gemini Labs

    (@geminilabs)

    5 years, 1 month ago

    v5.10.0 was supposed to have fixed this.

    Please try the following:

    1. Change the settings to “Delete Everything:

    2. Deactivate and remove Site Reviews

    3. Install a fresh copy of Site Reviews

    Does the problem still happen after doing this? This will help me track down exactly what is causing the problem.

    Thread Starter joranvh

    (@joranvh)

    5 years, 1 month ago

    This fixed it thanks.

    Plugin Author Gemini Labs

    (@geminilabs)

    5 years, 1 month ago

    Okay great. I know what to do now to prevent this from happening in the future for others.

    owen2

    (@owen2)

    5 years, 1 month ago

    I have the same as above:

    When i submit the review form i get: Your review could not be submitted and the error has been logged. Please notify the site administrator. and the console log says ERROR [Database:272] Unknown column ‘terms’ in ‘field list’

    The plugin recently updated to Version 5.10.1. Is there way we can resolve this without deleting all the data and starting again?

    Plugin Author Gemini Labs

    (@geminilabs)

    5 years, 1 month ago

    @owen2 This error occurred in v5.9.0 and v5.10.0, but it should have been fixed in v5.10.1.

    Are you 100% sure that this is still happening after updating to v5.10.1?

    Please verify this first.

    You can fix this by going to the Tools page, holding down the ALT key, and running the “Migrate Plugin” tool.

    owen2

    (@owen2)

    5 years, 1 month ago

    We are using v5.10.1, happy to send a screenshot if required. I re-ran the migration using the Tools page and it resolved the issue. Thanks for your help.

Viewing 8 replies - 1 through 8 (of 8 total)

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