Form Won’t Submit on Mobile

  • Resolved jennymi

    (@jennymi)


    3 years, 2 months ago

    I enabled error logs and got this:

    Cross-site scripting attempt 6428cb3d5782a4.43456823

    Array
(
    [0] => 1
    [1] => Array
        (
            [fields] => Array
                (
                    [0] => Array
                        (
                            [first] => J
                            [last] => M
                        )

                    [1] => [email protected]
                    [2] => Testing 123

--#+$(&)-)
                )

            [id] => 37
            [author] => 2
            [post_id] => 26
            [submit] => wpforms-submit
            [token] => 5a0fc8d080a814ad08146f6c114a6333
        )

)
Viewing 6 replies - 1 through 6 (of 6 total)
  • Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @jennymi – Sorry to hear about the trouble you are facing here!

    Would you mind sharing the form URL so that we can replicate the issue?

    Thanks,

    Thread Starter jennymi

    (@jennymi)

    3 years, 2 months ago

    https://petcarecompanion.com/contact/

    Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @jennymi – Thanks for sharing the form URL.

    However, I tried to submit the form via Mobile and was submitted successfully. Here is a screencast I have recorded for your reference.

    Could you please review and let me know if the issue still persists? Also, if there is any error message, please share it here.

    Thanks,

    Thread Starter jennymi

    (@jennymi)

    3 years, 2 months ago

    Hi Nikhil,

    I tried again using a different mobile browser (Chrome) and that worked for me. But it still doesn’t work with Firefox. No error shown on the page, the submit button just fails to work, and in the log, it’s that cross-site scripting attempt error. Any idea what would cause that?

    Thank you

    Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @jennymi

    Likely seems to be a check issue. Could you please confirm if you are using any cache plugin o your site and try to exclude the specific Mobile Browser from getting cached?

    Thanks,

    Nik Sebastian

    (@niksebastian)

    3 years, 2 months ago

    Hi @jennymi

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Form Won’t Submit on Mobile’ is closed to new replies.

Tags