Formatting on email subscription

Resolved tspenglish
(@tspenglish)

1 year ago
Hi,

This event has been designed (Gutenberg block editor) as per the link. And it displayed perfectly ok through the calendar on the website. When someone subscribes to the calendar, all my events are fed into their email as per this screenshot.

Can you guide me towards formatting (and even reducing the level of information) sent by email? Needless to say, I want them to visit the website so dumping all the information into their email is counterproductive and it being formatted so badly will likely turn them away.

Thanks for any light you can shed on this.

TSP
- This topic was modified 1 year ago by tspenglish.
The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support tristan083
(@tristan083)

1 year ago

Hi @tspenglish ,

Thank you for reaching out.

I just visited your La Renta 2024: Presentación presencial event page and subscribed (or added) it to my Google calendar, and it seems to be working as expected (see https://go.screenpal.com/watch/cThFhhn6hRL). It’s also working with Outlook calendar (see https://go.screenpal.com/watch/cThFhln6hS6).

In that regard, you may need to properly associate ICS file types to open your calendar program, which its configuration is dependent upon your device’s operating system.

Thread Starter tspenglish
(@tspenglish)

1 year ago

Hi @tristan083,

Thanks for checking that out for me, I really appreciate you taking the time.

The problem occurs in the second video you uploaded, the message body has no formatting. Notice that, in the first video, there is a data table showing correctly at the top? In the second, all the words are mashed together into a long string.

What do you make of that??

Thanks again for you help!

Plugin Support tristan083
(@tristan083)

1 year ago

Hi @tspenglish ,

Thank you for your message and the information.

At this time, due to Outlook’s limitations, I’m afraid there’s currently not a way to format the message body (or content) differently. We can however, remove the content altogether.

Thread Starter tspenglish
(@tspenglish)

1 year ago

Ok, that works for me.
How can we do that? I really don’t want the content in their email anyway.

Thanks again for you help!
Plugin Support tristan083
(@tristan083)

1 year ago
Hi @tspenglish ,

Thank you for your message.

Removing the content from the add to calendar function for Outlook can be done by appending the following filter snippet to your theme’s functions.php file or through a Code Snippets plugin.
```
add_filter( 'tec_events_ical_outlook_include_event_description', '__return_false', 20 );
```
Plugin Support Darian
(@d0153)

1 year ago

Hi @tspenglish

I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

Let me know if there’s anything we can assist you with.

Plugin Support Darian
(@d0153)

1 year ago

Hi there,

It seems like this thread has been quiet for a bit, so we’ll go ahead and mark it as resolved. However, if any further questions or concerns come up, please don’t hesitate to start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)

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