FORMINATOR entry is not submitting hidden fields

  • Resolved panamachris

    (@panamachris)


    1 month, 2 weeks ago

    Hello! I use forminator on several pages of my website to get inquiries for activities. In the form I had defined to register the fields “Tour ID” and “Tour Name” as hidden fields. This worked fine until the recently (15th of April). Now when I get a new entry these hidden fields are empty. And the data from these hidden field is not submitted.

    Thank you for any help to correct this issue.

    Greetings!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    1 month, 2 weeks ago

    Hi @panamachris,

    Trust you are doing well, and sorry to know that you are experiencing this issue.

    I checked the mentioned issue on a test website at my end, but I wasn’t able to replicate the issue.

    Can you please share an export of the form so that we can take a closer look at the issue? You may please share the form export using Google Drive or Pastebin.com.

    I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    Looking forward to hearing back from you and helping you diagnose the issue further.

    Best Regards,
    Nebu John

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    1 month, 1 week ago

    Hi @panamachris,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

    Best Regards,

    Nithin

    Thread Starter panamachris

    (@panamachris)

    1 month ago

    Hello again, here I send you the export of the form:

    https://pastebin.com/2nGvRiZA

    I have the same issue with all my form, therefore I share here the export of another form as well:

    https://pastebin.com/Cq9dvKWr

    Another issue that I am facing is, that not every time an entry is generated the notification emails are send. I have the entries in form, or connected Google Sheet, but no emails are send.

    Thank you for your help! And many greetings, Christian

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    1 month ago

    Hello @panamachris

    I ran some tests using your form exports in my lab site but couldn’t replicate this issue, the hidden fields’ data has been saved.

    This means something on your site caused the Forminator to not work as expected, which could be a conflict with other plugins.

    View post on imgur.com


    Could you please first try to reinstall the latest version of Forminator to see if that helps, then run a full conflict test?
    https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    Best Regards,
    Amin

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.