Hi @webagenten
I hope you are doing well and I am sorry to hear you are having this issue.
I see your form is inside a modal by clicking on “JETZT LLC GRÜNDEN”
Can you please let us know which plugin you are using for the modal, also if you move the form outside it, is the problem gone?
Can you try temporarily replacing the modal using a Hustle PopUp?
https://ww.wp.xz.cn/plugins/wordpress-popup/
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#display-form-in-hustle
Best Regards
Patrick Freitas
Hi Patrick,
thanks for the quick reply.
I use the pop-up plugin “Pop Up for Divi”.
As I described, the problem has nothing to do with the pop-up because it doesn’t appear on a separate page as well. Look here: https://llc-starten.de/gruendung/
I would like to suggest another solution.
Best regards Christopher
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This reply was modified 1 year, 11 months ago by
webagenten.
Hi @webagenten
Thank you for response!
So I visited the page that you shared (the one without popup, where form is directly on page) and checked it
– in Chrome in regular window
– in Chrome in incognito window
– in Firefox in regular window
– in Firefox in incognito window
on Win 10 Pro PC.
I was reloading the page about 10-15 times in each and I didn’t notice such issue at all, Form was loading just fine for me each and every time. I understand that the issue is happening but in order to provide solution (aside form the standard suggestions such as checking cache and form loading method) we need to first be able to identify the cause of it.
Let me ask then:
You mentioned that this happens with both mobile and desktop – are there any additional steps or actions we should try to replicate/trigger the issue? Is it completely random or did you notice some sort of pattern (anything really)? For example – some specific browser(s) or type of device?
Could you create some new form (it doesn’t really matter what fields you put on it) and check if the same thing happens with it or if it is limited to the specific form in question only?
Kind regards,
Adam
Hi Adam,
thanks for your research.
The problem occurs on several browsers on the computer (Chrome, Edge, Firefox, Opera), it is always just a coincidence whether the form opens or not. On the mobile phone I have only noticed it on the iPhone so far, we have no problem with it on Android.
I have created a test form that opens wonderfully everywhere.
You can find it here: https://llc-starten.de/test/
The same settings are stored in the form there as on the other form.
What is the difference between these forms? What could be the reason? Perhaps a field?
I would like a solution, as this has to work.
Thanks in advance.
Best regards
Christopher
Addition:
I also created a test page with the same form as before, this also works wonderfully.
Here is the page: http://www.llc-starten.de/test2
I also recreated the form and then replaced it. Unfortunately it didn’t help either. Now I don’t know what to do, in any case this form doesn’t always open, which of course is bad for business.
Please let me know if you have a solution for this, otherwise I would have to change the form.
Best regards
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This reply was modified 1 year, 11 months ago by webagenten.
Hi @webagenten,
I’m afraid, without seeing the issue live it’s tough to state what exactly is causing the issue. As it isn’t an issue which we could replicate on our test site. At the moment, the forms are loading fine on all the mentioned pages.
To have a better idea regarding the issues noticed, could you please share a screenshot of how it behaves on your side when you notice the issue?
Would also recommend you to share the screenshot with the browser console open, you can find this doc on how to open the browser console:
https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-javascript/#open-the-developer-tools
ie open the browser console and make sure the “console” tab is open and then re-load the page once more where you notice the issue.
The above would help in picking up any JS errors regarding the issue.
I would also recommend you to check and see how it behaves if you also clear the browser cache, you can refer to this link on how to clear the browser cache:
https://www.refreshyourcache.com/en/home/
Please do let us know how that goes. Looking forward to your response.
Kind Regards,
Nithin
Hi @webagenten
We didn’t hear back from you for quite a while so I’m marking this as resolved.
If you still need assistance or have additional questions, let us know and we’ll get back to you.
Best regards,
Adam
