Hi @mostafaeslami20
I hope you’re well today!
I understand that setting up integration on “Forminator -> Integrations” page went fine so there’s no connection issue there.
Usually such cases would re related to some field mapping issues – for example when you have some field set to be required in MailChimp but not mapped at all (or mapped but not set as required and not filled-in by user) in the form. It may also be related to field types incompatibility between the MailChimp field and the form field.
There may be other reasons too but those are most common ones.
To start with:
1. When you check submission (on “Forminator -> Submissions” page) is the “Failed adding or updating member on Mailchimp list” the only error message you see there or are there some additional details?
2. Would you please edit the form in question and in its integrations settings go through MailChimp integration again and make sure that
a) all the fields that are set to be required in MailChimp have form fields mapped to them and those form fields are also set to required?
b) and that field types between MailChimp and form are similar? That especially applies to “address” fields if you have such fields – a full/entire form address field can’t be directly mapped to MailChimp.
3. If above is all fine, please enable WordPress and Forminator debugging by adding following lines to the “wp-config.php” file of your site’s WordPress install, right above the “/* That’s all, stop editing! */” line:
/* WordPress debugging */
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
/* Forminator debugging */
define( 'FORMINATOR_DEBUG', true );
define( 'FORMINATOR_ADDON_DEBUG', true );
and once they are already added
– do a few more submissions
– check those submissions on “Formiantor -> Submissions” page and in this time there should be more information about failed MailChimp submission – let us know what it says then
– and also check /wp-content/debug.log file on server – see if there are any errors or warnings listed related to Forminator and/or MailChimp and let us know what are they.
Best regards,
Adam
