Hi @gr3mi0,
Thank you for contacting us.
Sorry to hear about the trouble you are having. Are you by any chance running any site caching setup through a plugin? If so, are you able to purge all cache including any external ones set on hosting? I tried checking the page source on both the “about” and “problems-solutions” but had no luck.
Could you make sure that in the form settings under Behaviour > Security, the option for “Enable logged in submission only” is not active?
Please also export your form, so we can further check it on a demo site. You can export the form, upload to a drive and share with us the link.
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
Best,
Jonathan S
Hi @quadeg
I hope you are doing well.
The best configuration is enabling the Load from Ajax on Forminator > Form > Behaviour.
It is important to exclude jQuery from optimization, this is the reason for most of the problems.
The Forminator uses jQuery to generate the form, if the optimization plugin delays the jQuery or load the Forminator script before it, the form won’t work.
Let us know if you have any additional question.
Best Regards
Patrick Freitas
Thread Starter
gr3mi0
(@gr3mi0)
Hi Jonathan – logged in submission is not active.
I was using cloudflare but it is now deactivated and the forms still don’t work. I shall contact the host to find out how they are cacheing.
This form works and appears on http://www.financeinsport.org:
https://drive.google.com/file/d/1xVC5lV9pTpo_nsQ9l10XIy8uM8vhdqoy/view?usp=sharing
This form does not and should appear under the heading ‘FREE ASSESSMENT OF ELIGIBILITY & VALUE’ on http://www.financeinsport.org/about:
https://drive.google.com/file/d/1pPyy3wMGc5WKpi0eZYGViBB5WsQVT2sf/view?usp=sharing
This form does not and should appear under the heading ‘FREE ASSESSMENT OF ELIGIBILITY & VALUE’ on http://www.financeinsport.org/problems-solutions:
https://drive.google.com/file/d/1GSXWq3CBJIuyF0mP5a0I5PbAffBfJ10O/view?usp=sharing
The second two forms were created as duplications of the first, so it’s extra surprising that they don’t work.
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This reply was modified 5 years ago by
gr3mi0.
Hi @gr3mi0,
Thanks for sharing this info. For the links you shared, I was not able to access them as they are private. Could you please resent the public links instead? In case you prefer, you can send us the public link through our contact form as well:
https://premium.wpmudev.org/contact/#i-have-a-different-question and make sure that subject is “I have a different question” and:
– ATTN: Jonathan S
– Public Drive Links
– Link back to this thread
Best,
Jonathan S
The same issue is occurring for on site. display: none; is showing in browser > view source, as added to the <form> Tag.
This allows the form to show, but then the styling is lost:
.forminator-custom-form {
display:block !important;
}
I have also attempted disabling all other plugins, and they do not seem to be the issue, as it persists.
Hi @gr3mi0
I hope you are doing well and safe!
We haven’t heard from you in a while, I’ll mark this thread as resolved.
Feel free to let us know if you have any additional question or problem.
Best Regards
Patrick Freitas
